Duplicate Office

stuart32057662 · 2009-04-28T03:38:10.000Z

After reinstalling this new version of Spiceworks and running a complete inventory of my network, it’s telling me that my Office Basic isn’t compliant.

Looking into this some of my machines are showing that they have 2 copies of Office Basic installed. One copy is showing as 12.0.4518.1014 and another copy showing as 12.0.6215.1000.

Can anyone advise on this please as I know this isn’t the case?

akp982 · 2009-04-28T06:25:41.000Z

12.0.6215.1000 was a major release update, not sure if this was SP2 or another.

The upgrade did not remove the previous version number from the registery…

At the moment the only way to fix would be to manaully remove the records from the Registey.

stuart32057662 · 2009-04-28T06:35:55.000Z

ok is this something I have to do on the individual machines?

akp982 · 2009-04-28T09:01:51.000Z

yep

scottalanmiller · 2009-04-28T10:44:26.000Z

You could script this, of course.

chriswatson5 · 2009-04-28T11:00:18.000Z

I get the same thing when some users are patched and others aren’t. Do these instances have all the most current office and xp updates?

stuart32057662 · 2009-04-29T02:09:12.000Z

ok just looked into the registry on one of the machines in question.

hklm\software\mircrosoft\office\12.0\common\installedpackages - then subkeys showing the individual applications which all have ProductVersion 12.0.4518.1014

There is then another one

hklm\software\microsoft\office\12.0\productversion which is showing as 12.0.6215.1000.

both of these are flagging up in Spiceworks.

I’ve just printed the list out and all machines that have Basic installed are duplicated apart from 7. 4 only have 4518 installed, 2 have only 6215 and 1 is showing as 2007

chriswatson5 · 2009-04-29T04:19:09.000Z

Can you run the updates or reinstall the oddball versions of Office bringing them into conformity?

stuart32057662 · 2009-04-29T04:43:35.000Z

ok I’ve uninstalled Spiceworks and reinstalled and it’s got rid of all the 4518 versions.

Most of them now are 6215 with an odd 6425 and a 2007, but, the machines are only showing one version installed which is better than before…so far

chriswatson5 · 2009-04-29T05:35:53.000Z

I suspect that if the software is still resident on the network that your spiceworks simply hasnt completed its scan yet, and they will show up again in due time.

Ben-B-Spiceworks · 2009-05-08T12:40:43.000Z

Stuart,

Spiceworks does not scan all devices each time a schedule scan runs, unless you have Incremental Scanning disabled.

Incremental Scanning exists to lighten the bandwidth load imposed by Spiceworks, it does so by skipping devices that have been scanned recently (by default within 18 hours of the previous scan).

This might explain why the updated software was not reflected in Spiceworks.

Are you still showing odd ball versions of Office?