OK, we are getting emails just fine when a user emails in a ticket request. However, any updates we make to the tickets in the portal are not being sent out, to anyone.
I have updated to the latest version, restarted server, and some other things, with no luck. I am not sure when this issue started happening, so cannot work my way back.
Any thoughts?
1 Spice up
Have you checked in the help desk settings to make sure this was not turned off by mistake? I would also double check outgoing mail settings.
Yes, I have checked all those things. Everything appears to be correct.
jaimedelapaz
(Jaime D (Spiceworks))
4
Hi,
What notifications are you not getting? Who is making the updates to the tickets? Take a look at the chart on this page , it will tell you when notifications are supposed to be sent out and when they are not.
Our users are not getting any notifications.
jaimedelapaz
(Jaime D (Spiceworks))
6
Are you using your own email server to send notifications or are you using our email servers? Are admins getting alerts?
