1

We have been running Spiceworks for a couple of years now and have only implemented the helpdesk functionality. At some point in the past few months, email notifications stopped working. When admins send responses via spiceworks helpdesk, the users usually do not get these responses, but some do. Admins do get notifications of new ticket arrivals. We manage our own mail server and have no reports of erratic behavior. This makes no sense, I know! Another thing that isn’t so much a problem but a question: I am an admin but do not want to get new ticket notifications, but I DO want to get notified when a ticket is assigned to me. Can this be done?

Thanks!

1 Spice up
2

Hi,

Try upgrading to the latest release of Spiceworks (4.1.42130).

Once upgraded wipe out your email configuration (Settings → Email Settings) using the Clear button, and then re-enter the information.

Email notifications are more granular in 4.1, and can be controlled from Settings → Help Desk Settings.

[http://community.spiceworks.com/help/Help_Desk_Notifications]

3

Hi, I’ll try this, but I’m already running version 4.1.40518, which I think is the latest. I’ll let you know what happens.

4

Spiceworks 4.5 has been released officially, download it from www.spiceworks.com and give it ago, it should fix alot of issues and maybe this one.