I use my email as a reminder of how many open tickets are assigned to me. When a ticket is assigned to me I get an email. If I assign a ticket to my self I do not get an email. How can I correct this?
1 Spice up
josh36
(josh36)
2
Helpdesk Settings/Admin Notifications/Checkbox for when ticket is assigned.
josh36
(josh36)
4
Maybe it’s by design SW does this. Usually if I create a ticket in helpdesk, it does not email me. Assuming because I was the one that created it in the helpdesk (even though I put a different “creator” in it) I know about it. ?? At least that’s my thought. 
I’m testing now to see if it is the same case with the assigned.
josh36
(josh36)
5
I don’t seem to be getting the assigned emails either, if I assign the ticket to me. Again, probably by design. I’m thinking that if you do an action yourself, then SW program recognizes you made the change so it does not email you. (Probably to help with not creating too many emails). Everyone has different ways to organize. Honestly, I just use the helpdesk mostly, and use email as backup if I’m not logged in.
v-s
(V_S)
6
Maybe this page and the chart can provide the information you’re looking for how notifications are intended to work:
