email notifications options

heathermcdaniel5190 · 2010-03-01T14:00:16.000Z

I don’t want to receive EVERY email notification that Help Desk receives, only the help desk requests that are assigned to ME. Is there an option/setting to receive email notifications only when a task is assigned to me?

That would be a big help on cutting down the flood of emails all admins receive.

Thanks!

leepullen · 2010-03-01T15:04:48.000Z

Have you already looked at this ?

lawriedalman3018 · 2010-03-01T15:46:48.000Z

Control of the notifications on tickets is pretty granular, the link Lee provided is sufficiently detailed to do what you want. You might need to test a bit to have the matrix of notification the way you want it to be.

yasaf · 2010-03-02T01:28:46.000Z

There is a rumor that version 4.6,due shortly, will include some improvments in this area…

heathermcdaniel5190 · 2010-03-02T07:25:43.000Z

Thanks! I think the notifications section you showed me will work… I just have restricted access to that section, so hopefully the main IT guy can adjust my settings for me Thanks for your help.

yasaf · 2010-03-02T07:48:38.000Z

We are always gald to help.

Don’t forget to mark B.A and any H.P.