1

Any employee in my company will be able to submit reports. What we want is that if the ticket is assigned to John, then an email will be send to johnemail@domain.com. I cant find a why to configure that. Any help will be really appreciated.

Thanks.

1 Spice up
2

Hi Fernando,

Currently, the functionality you have described is not a supported feature of Spiceworks. Notifications may be sent to the admin and/or user for the following events:

  • Ticket is opened (all admins)
  • Ticket is assigned (assignee only)
  • Comments made on ticket (assignee only)
  • Ticket is closed (assignee only)
  • Ticket is re-opened (assignee only)
    If you’d like to see this ability in future versions of Spiceworks, try our Feature Request forum. It’s possible someone else has already requested this feature, so if you happen to find it, don’t forget to vote for it!
3

Thanks Dawn but I already found a way to do this by myself. I used some .net code and a ruby script placed somewhere in the installation folder. Maybe one of these days (when I have time) I can share the process.

However, I’ll put a feature request when I have time :slight_smile:

4

I would be VERY interested in seeing how you were able to complete this (when you have time!).

We have been trying to create this same type of email (so we can mark someone as receiving their messages without having to receive EVERYTHING that happens).

Looking forward to the post!

5

Here’s an existing feature request:

http://community.spiceworks.com/topic/4157