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Stu,

I’ve been following you for a while now, and I’ve been subscribed to your emails. I appreciate you and the information you share so much. I’ve contemplated several times now about sending out those test Phishing emails or signing up for the service, but I always stop for fear of the backlash.

Has anyone ever said that they were reprimanded for sending them out? Did anyone experience company employees getting angry with them for it? Seems that some people would be offended and embarrassed if they were caught clicking it.

I always tread carefully when sending out anything company-wide, especially a “trick” type of email. As it is, i forward many of your warning emails to them, but I’m worried now that its going to turn into a crying wolf type of situation. I’m guessing that they are ignoring my emails now because of the warning emails of the constant different strains of attacks.

Do I have a valid concern or am I being silly?

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We got management buy in and HR’s knowledge before proceeding with the knowbe4 testing. As long as you have corporate buy in you should be covered, expect the people who click to complain. Just be ready for it with those who rank higher where you work and you should be fine.

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Syn,

It all depends how you frame the problem and the way to manage it.

Snufycat is right, you definitely want C-level air cover from the get-go. They need to buy-in anyway for budget reasons.

Then you do the test, with management knowing upfront it’s going to happen. Next you announce the overall percentage but never any individual names and tell them everyone needs to step through the training.

And then you tell them you will send a monthly test, as a game to keep everyone on their toes, and you give a prize for the department that has the least amount of clicks. This is in a nutshell a best-practice way to get buy-in and not fall into the “we are being tricked” trap.

If you don’t do it, the bad guys will, and the results will be much, much, more severe.

Hope this helps.

Warm regards, Stu

@KnowBe4

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