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Hello,<\/p>\n
When our helpdesk email account receives a new email, whether it is tech support requests or not, Spiceworks is creating a new ticket on the helpdesk. I am not sure what option I need to turn off/on to make this stop, but I have not found anything online to point me in the right direction. It may just be that it is an Exchange 2000 issue, but I wanted to verify with others before I blame it on that.<\/p>\n
Thanks!<\/p>\n
JLH<\/p>","upvoteCount":1,"answerCount":3,"datePublished":"2011-08-15T10:06:23.000Z","author":{"@type":"Person","name":"support501","url":"https://community.spiceworks.com/u/support501"},"acceptedAnswer":{"@type":"Answer","text":"
The email account for spiceworks is only intended to be for helpdesk tickets and not used for regular email. You might be able to do it with rules but the best way woul be to have a dedicated email<\/p>","upvoteCount":0,"datePublished":"2011-08-15T10:41:29.000Z","url":"https://community.spiceworks.com/t/exchange-2000-new-emails-create-tickets/98751/2","author":{"@type":"Person","name":"kurtm","url":"https://community.spiceworks.com/u/kurtm"}},"suggestedAnswer":[{"@type":"Answer","text":"
Hello,<\/p>\n
When our helpdesk email account receives a new email, whether it is tech support requests or not, Spiceworks is creating a new ticket on the helpdesk. I am not sure what option I need to turn off/on to make this stop, but I have not found anything online to point me in the right direction. It may just be that it is an Exchange 2000 issue, but I wanted to verify with others before I blame it on that.<\/p>\n
Thanks!<\/p>\n
JLH<\/p>","upvoteCount":1,"datePublished":"2011-08-15T10:06:24.000Z","url":"https://community.spiceworks.com/t/exchange-2000-new-emails-create-tickets/98751/1","author":{"@type":"Person","name":"support501","url":"https://community.spiceworks.com/u/support501"}},{"@type":"Answer","text":"
Thanks Kurt! I wasn’t sure if I needed a separate email or not.<\/p>","upvoteCount":0,"datePublished":"2011-08-15T11:29:07.000Z","url":"https://community.spiceworks.com/t/exchange-2000-new-emails-create-tickets/98751/3","author":{"@type":"Person","name":"support501","url":"https://community.spiceworks.com/u/support501"}}]}}