1

Quick Question- How do you add another Assignee?

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Tickets can only be assigned to a single person, but you can CC other techs in to be able to reply

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Understood. But I need to add a Assignee, It’s currently 3 now. We just hired a New tech that will be covering the Help Desk Tickets.

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Oh, you mean in general to login?

That was confusing then.

Go to settings, helpdesk, user accounts, create a new one and wait for their invite to come in.

Is that what you meant?

This assumes you mean local helpdesk too

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