Frustration. Some users just delete my help desk emails...

roy · 2012-04-17T12:42:26.000Z

without reading them!

So, I made a rage comic!

ragecomic.png651×721 84.9 KB

smartkid808 · 2012-04-17T12:45:40.000Z

love it…

magnus369 · 2012-04-17T12:45:48.000Z

The funny part is, I get something almost as irritating:

users who print out the emails that have troubleshooting/resolution steps…

put them in a big binder…

and then a few days later ask me to resend it because they can’t find it.

shawn-contronex · 2012-04-17T12:46:20.000Z

That is great. May I borrow that? lol

philipdestefanis4212 · 2012-04-17T12:47:43.000Z

very well done sir!!

dean · 2012-04-17T12:49:37.000Z

aren’t users delightful?

tomawalker3087 · 2012-04-17T12:51:26.000Z

Y U NO READ MY EMAILS!!!??!?! That’s some funny stuff there!

roy · 2012-04-17T12:52:48.000Z

Kefob wrote:

That is great. May I borrow that? lol

Use at your own discretion. RoyL has no liability, expressed or implied, if you get demoted, fired, laid off, knocked out, or abused (mentally or physically).

justin.davison · 2012-04-17T12:53:41.000Z

“Yeah, I don’t solve people’s problems anymore. I figure if they don’t have to read my emails I shouldn’t have to fix their stuff.”

Scott-Gutauckis · 2012-04-17T12:56:55.000Z

Gee and I was taking it personally when my users ignored all my helpful emails with step by step instructions… I see its not a scott thing its an IT thing

mradam · 2012-04-17T13:01:22.000Z

KMAG YO YO…been saying that alot today…

jamesallen13 · 2012-04-17T13:04:50.000Z

I love these types of comics.

gracietraci · 2012-04-17T13:04:51.000Z

awesome!

sgriggs · 2012-04-17T13:06:04.000Z

DERP!

justin-e · 2012-04-17T13:06:15.000Z

I sent out an email to about 15 people this morning asking for a quick reply to a question, and I received 3. Sigh

mradam · 2012-04-17T13:12:21.000Z

Justin wrote:

I sent out an email to about 15 people this morning asking for a quick reply to a question, and I received 3. Sigh

i once sent out a e-mail to 30 people asking for them to tell what the 4 digit number on a tag on their palm rest was…that was three months ago, i still have 10 i can;t get a responds from…

davidfant3178 · 2012-04-17T13:14:42.000Z

I think it’s just the way things are.

The more high-maintenance and needy the user, the less likely he/she is to read emails or follow instructions.

I love horses and being around them but stuff gets on your boots from time to time.

mradam · 2012-04-17T13:22:27.000Z

David9459 wrote:

I think it’s just the way things are.

The more high-maintenance and needy the user, the less likely he/she is to read emails or follow instructions.

I love horses and being around them but stuff gets on your boots from time to time.

like blood and broken teeth???

anthony7445 · 2012-04-17T13:26:13.000Z

drives me up the wall when that happens.

user: “Did you fix that problem for me?”.

me: “Yes. Didn’t you read the helpdesk ticket?”

user: “I don’t pay attention to those. they’re too confusing.”

Confusing?!?! It states your problem and my resolution. HOW IS THAT CONFUSING!!

(sorry, thought i was in the rant thread for a minute. all better now!)

davidfant3178 · 2012-04-17T13:33:45.000Z

MrAdam wrote:

David9459:

I think it’s just the way things are.

The more high-maintenance and needy the user, the less likely he/she is to read emails or follow instructions.

I love horses and being around them but stuff gets on your boots from time to time.

like blood and broken teeth???

Sometimes.

I was more thinking about manure, which was brought to mind by the original post - as in it’s hard to take complaints seriously sometimes when people don’t want to be part of the solution.