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So has anyone else had major issues trying to get help from Symantec when they have an issue with Backup Exec? I have had a case open since Wed. morning. In that time the only troubleshooting I have got them to do is run live update and try to restore just a subset of job in question. (Wow, I never would have though of that.) At this point I am about ready to go with the built in windows backup and paper copies of all the files. It would be easier than dealing with the so called experts (script readers) I have had the pleasure of speaking with so far. I would think a product expert would at least be able to tell me how to run an update rather than telling me I need to click all the options to find the one that says update (this actually happened).

OK Symantec people, here is your chance to make it right. Right now you are looking worse to me than the Cowboys did last night.

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Time for you to look at Unitrends as your replacement backup solution. :wink:

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If it was my decision, nothing symantec would be allowed on the network. I would even block their website.

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Have you reached out to Matt? Right now he is out on vacation still, I think, but drop him a note and when he is in he will be sure to track your issue for you.

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This is why I moved to StorageCraft years ago …

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TheGUIkid,

What is your support CASE ID #. I can get your case escalated to the right person to assist, if I’m not able to help.

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Case Number 05435593

but i finally got someone to call me back. he seems to know what he is talking about.

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OK, keep me updated on this thread if you need further assistance. I’ll look into the case and make sure things are going well, but just in case if I can help you further, don’t hesitate to reach out to me.

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Thanks for jumping in, and sorry if the venting was too strong.

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It’s not too strong - I concur - Symantec sucks.

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Not a problem TheGUIkid. I’ve got this escalated to our support director, who has reached out to you and left a voice mail to address the technical issue. Hopefully you are able to hook up on Tuesday and get this resolved. Let me know if I can help further.

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I have finally reached someone who knows what they are talking about. I have spoken with him a few times between job runs. It would have been nice to get someone like this first without going days between calls from script readers.

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Greetings all…

Sorry for the delayed response as I was out on PTO for my birthday all last week.

GUIKid, you are in great hands with Elias, were you able to get your issue resolved? If not, drop me a PM and I’ll see what I can do.

Thanks!

Matt

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Well it is not resolved, but it has been escalated up to engineering.