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We recently upgraded to Exchange 2010 from 2003. Since then, when a person emails the service desk email to open a ticket, not only does the ticket go in, but it CC’s that email address on the ticket (ex: servicedesk@XXXX is how they send in tickets, now it gets an email every time an update occurs on the ticket, reopening the ticket until the address is manually deleted from the CC’ list on the individual ticket) Help!!<\/p>","upvoteCount":2,"answerCount":3,"datePublished":"2014-06-05T18:50:22.000Z","author":{"@type":"Person","name":"danrichardson2379","url":"https://community.spiceworks.com/u/danrichardson2379"},"acceptedAnswer":{"@type":"Answer","text":"
I didn’t find anything, so I am still not sure why it is doing it, but putting the address in cc email filter is now blocking it.<\/p>","upvoteCount":0,"datePublished":"2014-06-05T20:36:11.000Z","url":"https://community.spiceworks.com/t/help-desk-email-address-now-being-ccd-on-all-new-tickets/310186/3","author":{"@type":"Person","name":"danrichardson2379","url":"https://community.spiceworks.com/u/danrichardson2379"}},"suggestedAnswer":[{"@type":"Answer","text":"
We recently upgraded to Exchange 2010 from 2003. Since then, when a person emails the service desk email to open a ticket, not only does the ticket go in, but it CC’s that email address on the ticket (ex: servicedesk@XXXX is how they send in tickets, now it gets an email every time an update occurs on the ticket, reopening the ticket until the address is manually deleted from the CC’ list on the individual ticket) Help!!<\/p>","upvoteCount":2,"datePublished":"2014-06-05T18:50:23.000Z","url":"https://community.spiceworks.com/t/help-desk-email-address-now-being-ccd-on-all-new-tickets/310186/1","author":{"@type":"Person","name":"danrichardson2379","url":"https://community.spiceworks.com/u/danrichardson2379"}},{"@type":"Answer","text":"
Did you check your exchange rules? What about Spiceworks ticket rules? Did you verify that the support address isn’t part of an email group that’s getting a CC from the ticket?<\/p>","upvoteCount":0,"datePublished":"2014-06-05T19:10:43.000Z","url":"https://community.spiceworks.com/t/help-desk-email-address-now-being-ccd-on-all-new-tickets/310186/2","author":{"@type":"Person","name":"grey","url":"https://community.spiceworks.com/u/grey"}}]}}