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I have read what feels like 1,000 articles about this and I feel like I need a help desk for my help desk! I am new to networking as a whole so please ask any questions you need. Our email server is located at our corporate office and I do not have access to it (just FYI). I had an email setup for service/support (support@company.com). and I can access it through OWA on the web so I know the credentials are good. I went through the email settings and it says everything saved and a test email was sent, I never receive anything. I have checked the notifications, restarted the server, cleared and reentered settings and I just can’t get it to work. Anyone have any ideas?

Thanks!

2 Spice ups
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make sure that the test email isn’t being flagged as spam @ the corp office by some sort of spam appliance. It’s probably a generic email and is being identified as junk. Also, you say you don’t have access to the actual exchange server, but are you sure you have the correct server/port settings set up through spiceworks?

1 Spice up
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Thanks joel for the quick reply!

I have contacted corporate to check on the spam theory (Duh!) :slight_smile:

As for server settings: My understanding is that it uses the OWA domain for mail exchange i.e. owa.company.com/exchange. I can access the mailbox with the address/credentials set up in SW so I am fairly sure they are right.

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your smtp server may be different, if you go to mx.toolbox.com you should be able to access your mx records and find out what your smtp server is.

1 Spice up
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Ok, I got the correct ports and switched to SMTP. When I hit save I instantly receive the test email. The problem now is that it sticks when saving. If I hit cancel or switch to another page the settings revert back to the exchange. Going in tomorrow to work on it some more.

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Good job!