1

I have noticed that some of my replies to some help desk tickets did not update and auto accept the ticket.

I thought maybe I forgot to hit the update button on a ticket with my reply so I responded to both tickets and noticed that one does not have my reply and is still unassigned.

I am currently running Version 4.5.47082, any idea of what could be causing this?

2 Spice ups
2

Are you replying thorough email or the helpdesk in spiceworks?

If thru email, are you replying to the helpdesk email, or the user. Going to the helpdesk email will update the ticket and send an update to the user.

If thru the helpdesk page, make sure you creating a response and not a note. Notes are private to admins and wont’ send notifications to users.

As far as auto assign, do you have that checked in the help desk settings?

3

Update to 4.7 :slight_smile:

Lottttss of bug fixes :slight_smile:

4

Yeah, I meant to say that too.

5

I’m replying through the help desk in Spiceworks and it’s not a note. My tickets are set to auto assign in the settings, it has just been two tickets with this issue and I have replied to one of them twice.

Could be something wrong with the ticket itself. I may just go ahead and go to version 4.7 anyway. Thanks for your replies but I will upgrade and hope that fixes it.

6

Hiya

Did you managed to get this sorted?

Could you mark the best answer and any helpful posts?

Thanks

Andy

P.S. If want the insider scope on using Spiceworks and all the latest news checkout Unofficial Spiceworks

7

Sorry for the late follow up but I upgraded to 4.7 and have not seen the issue since.