Hello,
Do I have to add all the users to Spicework for them to be able to create a ticket?
I have created a portal but users are unable to log in and submit a ticket.
can someone help with this issue please
Thank you,
Robin
2 Spice ups
No, you do not. If you are in a AD environment, and you have AD sync enabled, they can logon using SSO or their domain username and password.
Other than that all that is required is a email address.
You can add them if you want and give them a password, or you can just give them the help desk email address and have them submit tickets that way.
Here’s some good info:
http://community.spiceworks.com/help/IT_Help_Desk_Overview
3 Spice ups
