1

Hi everyone,

Im having an issue with our helpdesk emails. All our emails work except when a ticked is assigned. So for example: Admin1 creates a ticket and assigned it to Admin2. Admin2 does not get a notification that a ticket has been created and assigned to him.

I have enabled “Ticket is assigned” for “All admins” (for unassigned tickets) and “Assigned Admins”(for assigned tickets).
I have tried restarting spiceworks.
I have checked the pro settings…looks good to me.
Im using the latest version 5.3 (Updated today)

Is there anything else i need to do to get it working?

2 Spice ups
2

I have the same issue on the latest version as well. Everything works fine except when a ticket is assigned to another user - they know nothing about it. Hopefully someone has a clue as it is stopping us from moving our helpdesk procedures onto the platform.

3

Was the assigning done by ticket anywhere command?

http://community.spiceworks.com/help/Help_Desk_Notifications (known issues) :

An unassigned ticket is assigned through Tickets Anywhere commands

The admin to whom the ticket is assigned is not notified.

4

Not im my case. I did it from helpdesk.

5

For some reason it is working now…I have no idea what changed to make it work so unfortunatly I cant give a solution.

Rik8658: It may be an idea to uncheck the tick boxes help desk settings, leave it for a while then tick them again. Sorry I cant be of anymore help!

6

Hi MatthewERA,

Thank you for that! Disabling and re-enabling the setting appears to have worked. :slight_smile:

Cheers.

7

This must be a bug of some sort!

Anyways glad I could help.