1

Hi, Recently I have had a problem where users are receiving messages with the contents of different tickets being merged into one message ! the tickets are generally unrelated and come from different time periods !

Thanks,

Tony Flannery

6 Spice ups
2

Can you show us an example to understand what might have happened?

3

It’s all confidential stuff, but basically it’s 2 different helpdesk items, merged together under the same number.

Thanks,

TOny

1 Spice up
4

This is what I have found before, usually it is a change of Subject or ticket ID

5

Thanks for that.