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Anyone available to go through an overview of spiceworks?

I’m an IT consultant looking for a way to manage my clients remotely. Have a few questions if anyone has time for a chat.

3 Spice ups
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Spiceworks isn’t really meant for “Remote Management”. Of course, this all depends on what your definition of Remote Management is, but it doesn’t include any Remote Control, Endpoint Protection, Remote Backup, etc.

Spiceworks Help Desk is meant for Help Desk Ticketing and Inventory functions. It does include some reporting, but if you are looking at using this at multiple clients for management, such as for MSP services, there are other products that may better fit what you are trying to do.

With Spiceworks, in order to do anything on your customer’s networks, for networks with multiple computers you would probably want to install a Remote Collector:

If there are just a couple/small number of computers where a Collector may not be ideal, you can install a Spiceworks Agent on each computer:

There is also Spiceworks Network Monitor, but it is more for a local network and not particularly built for remote network monitoring without having secure VPN for external access.

For an overview of what Spiceworks can do, this might give you a better idea whether or not Spiceworks will meet your needs, or meet the needs you may have for Ticketing and Inventory:

There are tons of topics here in the Spiceworks Community for different solutions for Remote Management as well. Once you decide on what your specific requirements are, it would probably benefit you to do a search in the Community to see what other topics may already have covered recommendations for products which may meet those requirements. That question is asked a lot, so there shouldn’t be a shortage of topics, and most of them probably recommend a lot of the same products.

Spiceworks is great for what it does, but the key is not trying to do a patchwork solution that causes you more work in the long run instead of finding something that may be a much better fit for what you really require.