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Everything went well until last week wherein one of my Windows XP computer was showing OFFLINE and when I tested it, I got this error “Host unreachable or firewalled”. Nothing seems different from the other machine. I couldn’t ping this machine and when I tried to delete from my inventory and re-scan the IP, it is now classified as unknown and won’t even recognize the computer name, model and all my entries. There’s an error also stating “No open ports for this device were found to be responding. This typically means that there is a firewall or permission issue preventing remote access”. I tried every option about firewall but nothing works. Any solution, please.

2 Spice ups
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here is a script from another spiceworks user. it configures the XP to allow spiceworks to monitor it. Hope it is helpful!

spiceconfig.bat (1.96 KB)

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I’d bet that host is actually unreachable, if you can’t ping it, there’s something stopping it from replying to those requests.

You need to turn off the firewall, or firewalls you have enabled, there’s no other reason, other than it being turned off for a ping not to reply.

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Firewall has been turned off but still no luck.

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How long it takes to run the script?

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Firewall is off?

So, the firewall is off, you ping that machine and nothing comes back? It’s either turned off, bad wire or there’s a piece of networking equipment or software stopping it.

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Yes it’s off. Can’t ping it. So frustrating. It was working fine then just starting last week, it shows offline with those errors.

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script is only a few seconds. you can see the cmd window blink at you momentarily.

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timmyG makes a good point. you cannot ping it, can it ping something else? what is its ipconfig /all output. is the IP address the one you expect for it? (always use ip reservations if you have it)

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I ran the script, still didn’t work. Yes, I double check the IP thru ipconfig /all and it’s the one that it needs to be. I didn’t change its configuration since it was running well but it just shows offline with those errors.

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whew,

about at the end of my expertise without a direct look. Is remote admin turned on?

check the following help post, it helped me.

http://community.spiceworks.com/help/Why_Do_I_Have_So_Many_Unknown_Devices%3F

also, you can try adding a local account on that computer. kind of a kludge, but …

another resource: http://community.spiceworks.com/topic/6079

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Thanks for your time. I remembered that the last installation I did before these errors came out was installing the VPN. I uninstalled the VPN, tried to test the machine, ping it and it works! I think there’s something to do with the VPN configuration. Now, this machine is online. I reinstalled the VPN, so far so good, still showing online. :slight_smile: