1

Hello,

When I was vetting Spiceworks for my company, I inadvertently created a cloud help desk account. Now, we have Spiceworks hosted locally on-site, so I really have no use for my cloud help desk account. My main issue is that when I go to the community to read posts, if I click “help desk” from the drop-down menu at top left, it takes me to cloud help desk and not my local one!

Anyone know how to fix this? Maybe I’m just dumb…

3 Spice ups
2

Click your name at the top right, go to account settings, then applications, remove any details in the hosted helpdesk settings box and save it

3

I tried that but it keeps filling it back in with on.spiceworks.com

4

Add something fake and see if it saves - make sure you are not logged in to the cloud when your doing it, or login to the cloud, and make sure you sign out.

5

No good. I typed in www.stupidshit.com just to test, and it saved it! but now guess where it takes me when I click on “help desk”…

6

Is your local helpdesk saved in there, if not you will be pointed at the cloud one.

7

it has a different place for the cloud and the local,although now that you mention it I could just try putting the local address in the cloud helpdesk field…duh.

Okay BRB

8

hahaha it worked and I’m in idiot…thank you for being Captain Obvious for me, Rod.

9

Yes, trick it, put your local in both, see how that pans out, although you should be able to remove them, unless it’s linking to your account and overruling