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I am looking at getting away from Zendesk. Spiceworks help desk has caught my eye and I really like it so far. I was wondering though, how does the Zoho remote desktop assistant integrates with the Spiceworks ticketing system.

8 Spice ups
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I am not preety much sure about Zoho remote desktop assistant integrates with the Spiceworks ticketing system. However, There are several alternatives to Zendesk that you can consider based on your specific requirements and budget. Below are few examples of the many customer support software options available. However, I recommend evaluating your specific requirements and budget, and then researching and comparing different options to find the best fit for your business.

Here are a few popular options:

  • Freshdesk offers a comprehensive suite of features, including ticket management, knowledge management, live chat, and phone support. It is user-friendly interface with flexible pricing plans.
  • Help Scout focuses on providing personalized, email-based support. It offers features such as email automation, knowledge management, and reporting to help businesses streamline their support processes and improve customer satisfaction.
  • Zoho Desk is a cloud-based help desk software that provides multi-channel support, including email, chat, phone, social media, and self-service portals. It offers features such as ticket management, knowledge management, and customer satisfaction surveys, and integrates with other Zoho products.
  • HubSpot Service Hub is a customer service software that provides a suite of tools for managing customer support, including ticketing, knowledge management, live chat, and customer feedback. It integrates with other HubSpot products and offers a free plan for basic support needs
2 Spice ups
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Hey OP -
Can’t speak to that particular integration either, but I know it can often be convenient to consolidate your tools when possible.

In case you might be considering your options for a solution that combines remote access and ticketing, you may want to look into GoTo Resolve , which is an all-in-one IT management suite that allows technicians the ability to begin remote sessions right from the console.
You can view all current and projected capabilities, access our free version to get a feel for the interface or start a free trial here .

Hope this is helpful! Feel free to send me a message if you have any questions.

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For the Spiceworks Cloud Help Desk specifically, you might want to write directly to support about that at support@spiceworks.com. I don’t know if we have instructions on that, but if anyone knows, they will.

1 Spice up
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As of my knowledge cutoff date in September 2021, ZOHO Remote Desktop Assistant does not have a direct integration with Spiceworks ticketing system. Zoho Remote Desktop Assistant is a standalone remote desktop software that allows users to access and control remote computers from anywhere.

While Zoho Remote Desktop Assistant and Spiceworks Help Desk are both useful tools, they are not natively integrated with each other. However, you may be able to achieve some level of integration through manual or custom methods, such as using email notifications or third-party tools for syncing data between the two systems.