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Hi,<\/p>\n
We have recently purchased a certificate for our Spiceworks installation so out external clients can access the help-desk however, we are running into issues trying to get the certificates to install.<\/p>\n
From our CA we have received two .crt files and have followed the step by step instructions in this guide ( https://community.spiceworks.com/how_to/127889-creating-and-incorporating-a-public-ssl-certificate-for-spiceworks<\/a> ) skipping the first few steps regarding creating a CSR (as we don’t need one because we already have the certs?) but using openSSL to generate a private key.<\/p>\n Im then renaming the .crt files to .pem files (primary and intermediate as stated in the guide) and ive changed the config file as also stated.<\/p>\n When we start Spiceworks backup we are given a desktop loading bar that takes a few minutes to complete but it just hangs on 100%, if you click in this box the bar will restart again and do the same<\/p>\n We are very confused about this and nothing i have been able to find online gives any help, i would appreciate any assistance from anyone who has experienced a similar issue.<\/p>\n Thanks<\/p>\n @spiceworks-support-team<\/a><\/p>","upvoteCount":4,"answerCount":4,"datePublished":"2019-03-28T11:22:39.000Z","author":{"@type":"Person","name":"spiceuser-5kwh6","url":"https://community.spiceworks.com/u/spiceuser-5kwh6"},"suggestedAnswer":[{"@type":"Answer","text":" Hi,<\/p>\n We have recently purchased a certificate for our Spiceworks installation so out external clients can access the help-desk however, we are running into issues trying to get the certificates to install.<\/p>\n From our CA we have received two .crt files and have followed the step by step instructions in this guide ( https://community.spiceworks.com/how_to/127889-creating-and-incorporating-a-public-ssl-certificate-for-spiceworks<\/a> ) skipping the first few steps regarding creating a CSR (as we don’t need one because we already have the certs?) but using openSSL to generate a private key.<\/p>\n Im then renaming the .crt files to .pem files (primary and intermediate as stated in the guide) and ive changed the config file as also stated.<\/p>\n When we start Spiceworks backup we are given a desktop loading bar that takes a few minutes to complete but it just hangs on 100%, if you click in this box the bar will restart again and do the same<\/p>\n We are very confused about this and nothing i have been able to find online gives any help, i would appreciate any assistance from anyone who has experienced a similar issue.<\/p>\n Thanks<\/p>\n @spiceworks-support-team<\/a><\/p>","upvoteCount":4,"datePublished":"2019-03-28T11:22:39.000Z","url":"https://community.spiceworks.com/t/how-to-get-spiceworks-external-helpdesk-to-show-as-secure/704578/1","author":{"@type":"Person","name":"spiceuser-5kwh6","url":"https://community.spiceworks.com/u/spiceuser-5kwh6"}},{"@type":"Answer","text":" Hi!<\/p>\n Did you get a private key file from OpenSSL (step 3 in that guide). If so, did you check with the CA if a 2048-bit RSA key is what’s needed?<\/p>\n A few other gotchas I’ve seen:<\/p>\n The common name MUST be the fully qualified domain name (FQDN) of the Spiceworks host.<\/p>\n<\/li>\n The CSR doesn’t send the correct format needed for the Apache server. You may need to tell them you’re working with an Apache server and have them send you different files.<\/p>\n<\/li>\n Your CSR may not require an intermediate cert. If that’s the case, trying to add one will cause problems.<\/p>\n<\/li>\n<\/ul>\n The loading bar issue is essentially the app booting up until the Apache server tries to start. Then, things fall apart because of the certs.<\/p>\n If none of that helps, we can take a peek at your logs files (via a support ticket) and see if anything stands out.<\/p>","upvoteCount":0,"datePublished":"2019-03-28T12:52:24.000Z","url":"https://community.spiceworks.com/t/how-to-get-spiceworks-external-helpdesk-to-show-as-secure/704578/2","author":{"@type":"Person","name":"jonm","url":"https://community.spiceworks.com/u/jonm"}},{"@type":"Answer","text":" Hi Jon,<\/p>\n Many thanks for the reply, ive double checked everything you have mentioned and all is correct as far as i can see. Ive tried it again and im still getting the same error.<\/p>\n Ill create a support ticket now as im stumped.<\/p>\n Thanks<\/p>\n\n