how to promote helpdesk system

nourtillawi · 2016-02-14T13:55:22.000Z

peter · 2016-02-14T15:53:51.000Z

walk round with banner ‘spice works rocks’

jg-pitt · 2016-02-14T21:21:32.000Z

Check out this how to…

https://community.spiceworks.com/how_to/290-how-to-sell-using-a-helpdesk

brendanrichardson2 · 2016-02-14T23:08:27.000Z

send a reply email to any you get now for support saying to send it to the helpdesk system for attention.

force them is the best and most effective way.

emelkonian · 2016-02-15T01:08:34.000Z

Asking Better Questions Best Practices & General IT

Over the years of reading questions on SpiceWorks, I’ve come to the conclusion that there are a few simple ways that nearly all of us could get better answers, better advice, more information by changing how we ask questions. Here are some tips that I’ve learned (this is not about break/fix questions but about guidance questions…) Always give the business background. No IT choice is made outside of a business context, so provide us with the drives on the decision. Need product type X? Do you …

kramersdog · 2016-02-15T10:47:01.000Z

Refuse to help people who don’t submit tickets, or at the very least let everyone know you prioritise tickets over other kinds of help, this will encourage them to use tickets/helpdesk instead.