1

Hello,

Some of my clients have been growing since I started providing tech support to them and since they call me more often with some minor issues and also issues that could be prevented, they have asked me to offer a monthly maintenance plan.
Some clients with 10-15 computers and 5 printers, and basic network setup.
Some with firewall, windows server, NAS, several wireless bridges and Access points as well as lots of IP cameras.
How to quote them and what limitations to the monthly service?
the monthly should not include relocation, new systems setup, or user’s fault issues (like droping the laptop or spilling coffee on it).
Any inut will be greatly appreciate it
T-Rivera

4 Spice ups
2

I’d look at what your current past months have cost you and how much time. Then multiply by 1.5 or 2 to decide how much your time is worth. Always overestimate your time since maintenance tasks will always have bugs to work out. Good luck!

3

Whatever you do don’t give them an all-you-can-eat buffet.

For most of my clients I do a monthly maintenance charge that includes keeping servers/workstations patched, firmware up to date (routers, switches) and monitoring of their backups as well as testing the backups on a regular basis. The fee depends on the size of the customer - I have a few small customers (one server (Windows or NAS), less than 10 workstations) and I bill around $300 for that. My largest customer is about 100 workstations, a dozen servers. I bill them $4K. Anything else is bill hourly. The monthly maintenance is mostly automated so is little more than monitoring things.

I may do things different than most but most of my clients have been with me for 15-plus years so their environment was designed by me so everything is up to date and runs very smoothly with very few problems.

1 Spice up
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Have a read of this. It helped me to work out what I offer. “Cloud Services in a Month” by Karl W. Palachuk https://a.co/cDAVXNR

1 Spice up
5

Hello,

Thank you for your reply

I do have only one client with am monthly plan. They have 1 windows server and about 10 PCs. Sometimes months go by without hearing from them for support. Which is the idea.

Question, what software do you use to monitor the systems? Currently I use splashtop for remote access only but I do everything manually and would like to have a system that will alert me of any potential issues.

Regards

T-Rivera

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Thank you!!

7

^this

The Palachuk book is a great read for anyone thinking about moving to an MSP billing model. Highly recommend!

Here’s a short MSP pricing article that you may also find useful:

We do a combination of Per Device and Per User monthly pricing. Devices (workstation PCs) are generally less costly to support than Users, so we price accordingly.

Feel free to PM me if you have any other pricing questions :wink: