1

Hi all,

Spiceworks newbie question, seen similar threads but no resolution.

I’m following the Help Desk User Authentication procedure as outlined in

http://community.spiceworks.com/help/Help_Desk_User_Authentication

but it doesn’t seem to be working for me. Domain users are still presented with a login form when they access http://hostname:9675/helpdesk .

The setup needs an account that has at least BROWSE privileges. I’m not sure exactly what that means other than the user can look up information in the directory.

I’ve set up an account for spiceworks in our domain, and have configured it in Help Desk Settings. I am getting the “Active Directory authentication is enabled” message, so everything looks peachy on the admin side. I’ve also verified the spiceworks account can open Active Directory Users and Computers in view mode. Not entirely sure where to go from here.

Thanks in advance for any help/advice.

Robert Corrigan

1 Spice up
2

Yes, they will be presented with a login screen as they need to enter their AD credentials to go any further. Is that what you mean?

3

Hi Rob,

Yes, exactly as you describe. If this is how it is supposed to work then my apologies. I thought the idea was that a regular user already signed in to Windows would be logged in automatically to the portal when navigating to it in a browser.

Is that the intended behavior?

Thanks for your quick reply,

Robert

4

im having the same issue, the portal just asks for an email address to continue rather than the active directory login.

5

rjcorrig wrote:

Hi Rob,

Yes, exactly as you describe. If this is how it is supposed to work then my apologies. I thought the idea was that a regular user already signed in to Windows would be logged in automatically to the portal when navigating to it in a browser.

Is that the intended behavior?

Thanks for your quick reply,

Robert

Right, they would use their Active Directory account (you don’t need the @yourdomain.com) to login to the portal. There’s no transparent authentication at this point.

6

Alex Bartz wrote:

im having the same issue, the portal just asks for an email address to continue rather than the active directory login.

Did you set up the AD authentication section?

7

Verified!

Because the spiceworks authentication account is browse-only and we don’t have e-mail entries in our AD system, when I log in as a regular user the form returns with “Your login was correct. Please enter your e-mail address.” I wonder if it’s possible to not have to enter the user name and password again in this case?

I think ultimately I’ll have to make e-mail entries part of the AD accounts, I just didn’t want the spiceworks system to do it for me. Some of our users have more than one alias.

Thanks again, works for me.

Robert