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Hi All,

Is anyone able to let me know if there is a hidden procedure or ritual I need to perform to get HP to provide me with the details on how to procure Hardware Hash’s for Microsoft Intune? I’ve spend the last few days getting jerked around and repeated promises for call backs that I go back into the jerking around cycle. Microsoft makes it easy, upload an invoice and csv and you get it within a few hours.

Why do vendors have to make it so difficult to do what should be seemingly simple stuff?

@HP

7 Spice ups
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Give that a read.

2 Spice ups
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Hi Patrick,

Thanks for sending that link through. That does look a lot easier than previous PowerShell processes that I’ve seen in the past, I was looking for a zero touch Hash requisition process as I’d like to be able to pre-game them in Intune before I receive the device. I know that back in '18 there was a email you could send to, but pretty sure that long gone by now.

If it comes to me having to unbox, run the oobe and then turn it off, then that’s what it is.

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Unfortunately I don’t have exactly what you’re looking for in terms of a contact, so that was the next best thing. In some cases you can get white glove treatment where the vendor will do it for you or put them right into intune, but there is usually a charge for that per device.

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Thanks for your help anyway. I am hoping that a wild HP agent might appear and give some hints, but not going to hold my breath.

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I believe we have an HP rep in the SW community, unfortunately I don’t know who that currently is. It was Priscilla at one point but I don’t know if that’s still the case. Let’s throw a vendor tag in and see if anyone jumps in during business hours.

@HP

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Which HP hardware? If servers you actually need HPE support

@HPE

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Hi @repairatrooper ​, they are the HP Mini Elite 600 G9. I’ve just spent two weeks dealing with HPE support and I’ve had enough of them for the year (stupid main board failing)

So, after waiting impatiently and trying a million different things, I finally got a response from HP:

Required Format for new requests:

Distribution to autopilot.requests@hp.com ;

  • Subject Line: Specify one of 3 options
  • Request for Hardware Hash data; OR
  • Request for PKID; OR
  • Request to register to customer tenant

Required Format:

  • Pre-named file save as a .CSV format.
  • HH-Company (substitute the end-user customer name when requesting the 4K Hardware Hash for customer self-registration through Intune End-Pont-Manager.
  • PKID-Company ((substitute the end-user customer name when requesting the PKID file for reseller upload on customer’s behalf through Microsoft Partner Center.- 10-character serials numbers in column-A
  • No added content. No bullet lists. No Part Numbers. Nothing. Lists must be exactly as in the included example.
  • No “Spaces”, “tabs” or other invisible characters added before or after the serial numbers.

912138f2-6e93-4822-b2c5-ef018a9fbdc9-HP.png
912138f2-6e93-4822-b2c5-ef018a9fbdc9-HP.png641×612 25.4 KB

Why they can’t put this as a knowledge base article on their website is beyond me.

1 Spice up
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Hello! That would be me currently. I had forwarded this to the team in hopes of making this easier for users in the future.

@HP