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So I had a server go down because of a bad system board. It basically keeps powering down. I’ve been advised that they can send out a tech to fix the issue but somehow my warranty ran out in November and I missed it? I want to renew but it’s like a major ordeal to get anyone in the sales dept on a weekend, much less a holiday weekend. So the rep on the phone said they can send out a person and submit a Product Entitlement verification policy and as long as I had support this week It would cover the call. Has anyone had this happen and seen this scenario in action and can verify? I have a Proliant DL360e Gen8 Server that is about 3 1/2 years old.

Just looking for some piece of mind.

@HP

3 Spice ups
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If it’s just a bad fan, why not buy one yourself and replace it? That being said, I’ve used ProLiants for my entire 12+ year career and never see one consistently shut itself down because of a single fan.
Definitely not discouraging you from adding support, but if it’s just a fan, it’s gonna end up being a VERY expensive fan…

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Figured out about 30 minutes ago it’s the system board. :frowning:

2 Spice ups
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Well that makes more sense. I think it’s time to consider the cost of maintenance and possibly the cost of the main board against the cost of a new server. Fortunately the 360g9 can be bought for a reasonable price depending on what hardware you need inside.

IFor you can get HP to retroactively cover it under support AND they don’t make the support start when your server went out of support, it might be worth it…
Hopefully you have good backups or the data isn’t that important anyway!