I have local administrative accounts on all of my computers but spiceworks cannot seem to contact them. I can access them remotely through the network drive but not from spiceworks. When i put in my credentials to logon the machine to test the connection within spiceworks, it gives me a user authentication error, bad username or password or check WMI configuration. WMI is enabled and I cant seem to get the connection established no matter what I try.
3 Spice ups
If Windows xpsp2 firewall is on the workstations, then turn it off and try a scan
If the target machines have 3rd party software based firewall, then turn it off and try a scan
If the target machines have 3rd party “anti spyware”, then turn it off and try a scan.
I believe you can’t use blank passwords
http://www.spiceworks.com/help/trb_why_do_i_have_so_many_unknown_devices.html has some more information to help with troubleshooting.
If these solutions don’t work, look at http://www.spiceworks.com/help and see if any of the other troubleshooting guides help.
Hello, Are you on a workgroup or domain?
Isolate one remote computer for testing. Assuming you can “ping” the machine, from your Spiceworks machine perform this command on that remote computer.
c:\ wmic /user:username /password:yourpassword /node:remotemachine systemenclosure get serialnumber
If WMI is configured properly you should be returned a serial number of that remote machine. If not, WMI is not configured correctly and will give an error. Please let us know the error or that it was a successful return.
I am on a domain with 88 workstations. Ive tried to do the WMI test on both computers that i can contact and ones i cannot and i keep getting a
code = 0x80070005
description = Access is Denied.
error no matter which computer it is.
Also when i try it using my local ip, i get a
code = 0x80041064
Description = User credentials cannot be used for local connections.
I am getting the same error"users credentials cannot be used for local connections" Did you ever figure out what is causing this?
