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Dear All,

I would really appreciate it if you could assist me for an IT help desk role.

I will be some techincal questions in first interview with HR and IT Manager.

Secondly, I will need to give Phychometric test which include Verbal, Numberical, Abstract, reasoning and personlality profile tests

If someone has idea what will ask interview could you please advise me I would much appreciate it.

Kind regards,

Roshan

8 Spice ups
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That’s tough stuff to tell you ahead of time. They might ask anything. Just spend some time studying and get plenty of rest, arrive early, stay relaxed, don’t drink coffee (makes you anxious), etc.

Good luck.

Spend some time putting in tickets in SpiceWorks so that you can definitely say that you are comfortable with ticketing systems!!

1 Spice up
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Thx Scott Alan Miller. I much appreicate your opinion.

1 Spice up
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Do some research on the firm - locations - users - etc and have some questions for them.

A knowledge of ITIL for helpdesk roles usually helps

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Help desk job: interview questions for help desk

General
•How did you hear about our products and company?
•Do you use any of our products or similar products/competitors?
•Would you say that you are hands on type of person?
•What is your expected period for an average call?
•Have you ever dealt with service and warranty centers?

Behavioral
•How would you describe your interpersonal communication skills?
•Have you ever had to deal with an extremely difficult customer/caller? How did you handle the situation? What do you do to de-stress?
•Have you ever been unable to help a customer or diagnose their technical problem? What did you do? Was it because you did not have the right knowledge to solve the problem or issue?
•Have you ever had a customer get very angry ? How did you handle the situation?
•Have you ever not been able to solve an help desk call?
•If the customer is requiring knowledge of a product you do not have, how would you react?
•Would you describe yourself as organized?
•Have you ever felt a call was taking too long, and what did you do?

Team
•How do you work as part of an help desk team to solve a problem?
•Do you solve problems better as a team member or individually?
•Can you describe a time when you worked with other help desk personnel to solve a problem or issue for a customer? Was it satisfying for you to be a part of that team?
•How do you work with other team members?

Answering the above questions:
Basic problem solving and the ability to overcome and handle a stressful customer or situation will highlight your skills.
Most of these questions will focus on how self-motivated you are. In this area, you will be dealing with customers on a personal basis.
Therefore, not only your technical knowledge is important, but also your customer service skills – helping a customer whatever the situation could be.
Past situations in which you were successful should be prepared and practiced giving strengths to your problem solving skills.

hope this help a litle goodluck

1 Spice up
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fano28 wrote:

Help desk job: interview questions for help desk

General
•How did you hear about our products and company?
•Do you use any of our products or similar products/competitors?
•Would you say that you are hands on type of person?
•What is your expected period for an average call?
•Have you ever dealt with service and warranty centers?

Behavioral
•How would you describe your interpersonal communication skills?
•Have you ever had to deal with an extremely difficult customer/caller? How did you handle the situation? What do you do to de-stress?
•Have you ever been unable to help a customer or diagnose their technical problem? What did you do? Was it because you did not have the right knowledge to solve the problem or issue?
•Have you ever had a customer get very angry ? How did you handle the situation?
•Have you ever not been able to solve an help desk call?
•If the customer is requiring knowledge of a product you do not have, how would you react?
•Would you describe yourself as organized?
•Have you ever felt a call was taking too long, and what did you do?

Team
•How do you work as part of an help desk team to solve a problem?
•Do you solve problems better as a team member or individually?
•Can you describe a time when you worked with other help desk personnel to solve a problem or issue for a customer? Was it satisfying for you to be a part of that team?
•How do you work with other team members?

Answering the above questions:
Basic problem solving and the ability to overcome and handle a stressful customer or situation will highlight your skills.
Most of these questions will focus on how self-motivated you are. In this area, you will be dealing with customers on a personal basis.
Therefore, not only your technical knowledge is important, but also your customer service skills – helping a customer whatever the situation could be.
Past situations in which you were successful should be prepared and practiced giving strengths to your problem solving skills.

hope this help a litle goodluck

This covers pretty much everything. Just research the company, see what they provide, try to find out if they do anything for their local community, if they publicly support any charities.

A question I’ve been asked in every interview is “Why do you want to work for us?” and I’ve always had to make it up on the spot whilst fighting my brains auto response of “I need money, jobs pay money, I need the job”.

Its a generic question that gets generic responses. If they do support a charity, help their local or the global community in some way, its always nice to add something along the lines of “and I admire the way supports <charity/community>” and embellish a little on your reasoning.

For example, check out google.org. they provide free tools to non-profit organisations, they donate money to charities.

The interviewers will have heard every response under the sun, by adding something like this to an answer, you tend to stand out / be remembered.

The final thing I’ll add is STAR. Situation / Target / Action / Result.

When you get asked for examples of situations where you’ve done blah blah blah, start off with explaining the situation, what the target was, what action was taken, and the result.

Basic example: We did such and such a piece of work a certain way, we wanted to streamline the task, we created this tool and cut down the process to this whilst adhering to certain standards and policies. It resulted in improving business efficiency, cut the time to complete the tasks by several hours a week, saves the business “X” amount of money a week / month / year.

Good luck bud.

1 Spice up
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Be prepared to answers some questions on basic networking and computer terms in general.

Just be open and honest.

Remember that most interviewers are looking for your thought process and how you handle situations just as much or even more than your knowledge of the duties that the position handles.

Good luck! Dress nice and thank them for their time.

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“I don’t know that off hand but with a little research I could easily get the answer to you” is a valid and respectable answer for most IT related questions that you don’t know the answer to.

Because honestly for easily to reference stuff like error codes, ports and e-mail codes I have the memory retention and attention span of a pot stunned ferret in a shiny things convention.

1 Spice up
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Roshan Panjabi wrote:

Dear All,

I would really appreciate it if you could assist me for an IT help desk role.

I will be some techincal questions in first interview with HR and IT Manager.

Secondly, I will need to give Phychometric test which include Verbal, Numberical, Abstract, reasoning and personlality profile tests

If someone has idea what will ask interview could you please advise me I would much appreciate it.

Kind regards,

Roshan

hey… how was the interview last time?

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  1. A client is unable to access websites. They are able to login fine and file shares are working. What do you do?
  • flush dns
  1. A client is unable to print. They are able to connect to the printer and you have installed it properly and it pings fine. What do you do?
  • control panel, printers and device, view what’s printing and cancel all jobs.

  1. Name me one time you have gone above and beyond the call of duty?

  2. Tell me about a time that you had to deal with a difficult client.

Those are a few questions that you should be expecting.

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Roshan Panjabi wrote:

Thx Scott Alan Miller. I much appreicate your opinion.

someone needs to print this out & frame it :wink:

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Hi YoungITPro,

Thank you for your helpful comments. I would appreciate if you could send more questions like you posted.

I much appreciate your assistant.

Kind regards,

Roshan