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I am having trouble installing the Spiceworks Agent on remote machines. The Spiceworks Central Server is on my pc in the home office. The Spiceworks Server HTTPS port is configured as 9676. We have a VPN established between our two locations.

On a remote machine (connected via the VPN), I have tried using the local IP address of my Spiceworks Central Server (10.0.0.68), specifying the HTTPS port as 9673. When I test the connection, I receive the following error:

Connection failed: Unable to connect to the remote server

I thought maybe I should try going through the external IP address of our Windows Server 2008 (not the Spiceworks Central Server), but, of course I get the same error. I’m assuming that I need to configure port forwarding on that server, but I have no idea how to do that. I would prefer to just have the remote clients connect to the local IP address of my Spiceworks Central Server, but I thought I would look into this as an alternative.

Any help would be greatly appreciated.

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Hi Keith,

Just to confirm - are you using 9676 when you configure the Agents? Above you mention 9673 (maybe a typo?).

If you open a browser on the remote machine can you hit your Spiceworks installation’s login page?

Because you have VPN setup between the two sites, it may be possible to use the internal IP address of the Spiceworks server.

If you can’t get a login screen, try pinging the server from a command prompt on the remote machine. If you can do that, maybe its just the Windows firewall on the server blocking inbound requests to Spiceworks on 9676.

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Also, the content in this document might be helpful (conceptually) even though you aren’t technically trying to setup mobile app access. The same principles apply - this would be more helpful if you have to go the “external IP” route because of problems with VPN:

http://community.spiceworks.com/help/Access_Spiceworks_With_Mobile_App

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Ben,

Thanks for the responses. I am able to ping the Spiceworks server from a command prompt, so that’s ok. I will try to look at the firewall settings on the Spiceworks server, but I won’t be able to test anything until sometime next week.

And, yes, the port number was a typo. It’s odd, because I don’t even have fat fingers!

Thanks again,

Keith

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Hey Keith, just checking back - did that work out for you?

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Ben…I just got over here this morning. I added firewall rules on the Spiceworks central server to open port 9676…and it works! Thanks so much for your help with this! Keith

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Great! Glad that worked. You’re welcome. :slight_smile: