1

I have a client that is having issues with her browser(s). She has used IE, firefox, and chrome all do the same thing. It starts out just fine and once she starts browsing for a bit all the sudden pages stop loading. Close out of the browser and reopen it and it works again.

I have tried the following:

  • Ran Webroot & Malwarebytes
  • Reset network adapter
  • Checked if the issue occurs on other PC’s on the same network(doesn’t)
  • Changed DNS(changed back)
  • Run CCleaner
  • Checked Addons/Extensions
  • Flushed DNS/Reset WINSOCK

Any other ideas?

Thank you,

Jordan

4 Spice ups
2

Have you checked and deleted temporary internet files?

Also, what exactly is slow? Is just browsing from page to page slow? If this user tries the same function on a different PC do they get the same results?

3

Sorry. Slow as in it takes about 5-10 minutes to load the page or it doesn’t load at all. Yes, CCleaner already did that.

4

It sounds like it may be an issue with either the hardware on the machine or possibly a user profile issue on the machine. I see that you mention if you try on other PCs the issue doesn’t exist but have you had this same user go to another machine and attempt to browse the same way - do they have similar issues as they do on their own machine? You could also take the machine and plug it into another network port and see if there are any throttling issues with the network port. What did you do to “reset” the network adapter? Have you checked the Link Speed of the network card? Have you checked the network cable to see if there are any issues with the wiring?

5

Working remotely so it’s hard to check those, but I believe your assumption is correct. It probably is user profile or hardware related. Will check a different user on the same machine. Thank you.

6

It was related to the profile. Thank you for your help

1 Spice up
7

Awesome! Glad that you got it squared away.