Issues with BE50H-T and TV Business app

paulgarcia4 · 2021-10-16T17:38:55.000Z

I purchase around 8 BE50H-T models for display but having use with app not find TV’s. Not find the TV’s on iPhone 8 Pro or Samsung Galaxy Tablet. Yes, same WiFi SSID. Both TV app and iPhone/Tablet running app version 1.2.3.

juwan-for-samsung · 2021-10-18T18:52:06.000Z

Hey OP, sorry that you’re having these issues. I’m reaching out to my team to see if I can get some insight.

paulgarcia4 · 2021-10-19T14:36:16.000Z

Thanks. Did a factory reset on one of them, but now dice. Still the same issue.

paulgarcia4 · 2021-10-19T20:44:15.000Z

So the TV’s have app version 1.2.3., and the Google Play Store and iOS have version 1.4.4. I’m trying to find out how to update the TV’s to the new version. But there isn’t much help out there. Could that be the reason I can’t find the TV’s?