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Hope someone can offer suggestions. Teams on a Surface Pro ARM tablet is suddenly asking for Webview2 to be installed. Click the button to install it, installer downloads, comes up, runs to completion and then appears to crash - or it closes without giving a message. Teams still asking for it.

I have tried:

  • Repair installs of Edge and Webview2
  • Manual install of downloaded Evergreen Installer for ARM as user and administrator
  • Manual install via DISM of downloaded .cab file for latest arm64 installer. DISM log just has generic messages “failed opening package”. Package not bad, can unpack with other tools.
  • Manual uninstall via Winget (said app not installed) and install via winget (said installed successfully)
  • Deleted reg key HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\EdgeUpdate\Clients{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}, rebooted and attempted reinstall
  • Manual uninstall via the EdgeWebView setup.exe in the Program Files (x86) folder, just returns me to the command prompt instantly with no feedback

Any assistance appreciated.

7 Spice ups
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Hi Try to install it as offline installer with below link. before installing please clean the old components using microsoft install and uninstall fixit.

Step 1:
https://download.microsoft.com/download/7/E/9/7E9188C0-2511-4B01-8B4E-0A641EC2F600/MicrosoftProgram_Install_and_Uninstall.meta.diagcab

Step 2: Download

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HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\EdgeUpdate\Clients\{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}

This key should have a ‘pv’ value that should match this, and the folder should exist

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\<version>\

Without either teams wont detect the product.

Use Process Monitor (ProcMon) from Sysinternals to trace what happens during install.

Look for ACCESS DENIED, FILE NOT FOUND, or REGISTRY errors.

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I did use the offline installer at one point - I did not do the fixit - will try that.

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Yes, the key and folder are there.

Will try Procmon on the installer.

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Edge Webview2 is not listed as an option on the diagcab option.

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I ran it during the install - no ACCESS DENIED, FILE NOT FOUND or REGISTRY errors. Several BUFFER OVERFLOWS and a lot of NAME NOT FOUND, FILE LOCKED WITH ONLY READERS.

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So. I had this issue on a Lenovo machine about 8 months ago. the fix that i found was to check for updates using Lenovo commercial vantage. which is Lenovo’s driver update software

When checking for updates it would prompt me that the packages for Webview2 needed to be installed

So maybe find the surfaces version of vantage and look for a driver update

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Very good suggestion! Unfortunately the Surface app is inherently Microsoft and just points you to Windows Update. Nothing going on there.

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The problem with this, is that non-Lenovo versions tend to try reinstalling all the bloatware we try and remove when setting up a new machine…users beware, double-check everything it attempts to “update”

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how do you update drivers on the surface? do you have to do it manually?

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It’s a Microsoft product…MS Updates with drivers turned on?

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Included in Windows Update

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Exactly. But MS’s apps won’t install the software. smh

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Did not want to abandon the thread, but the only solution I found was to download a recovery image and wipe/reinstall. I had tried a “reset with files” earlier and it didn’t fix, but a full reimage did the trick.

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I know you landed on a wipe/reinstall to resolve… curious to know if you’re using third party security software. I’ve definitely had some weird issues on an ARM-based Surface Pro 11 I’ve been testing including some Webview2 quirks… I think I also resorted to a wipe/reinstall but after that landed on SentinelOne being the cause of most of the issues. I wonder if third party security software is present in your ARM scenario.

1 Spice up