Hey all,<\/p>\n
I’m looking for suggestions for training resources for someone whose new to the IT field entering with basic computer knowledge (specifically building PC’s). What are the recommended training platforms to help new people get caught up quickly?<\/p>\n
Some context - I’m looking at bringing on someone whose new to IT but interested, so they’ll be paid to attended training for the first couple months to help get their feet under them. We’re a small MSP that focuses on helping small businesses with their IT needs (like ~10 office employee type businesses). We use the Microsoft 365 suite for everything, no on-prem servers. Up-To-Date information is obviously super important.<\/p>\n
Another area is training them on Helpdesk issues. We don’t get many support calls, so it’s going to be hard getting hands-on experience quickly. Some platform that can simulate common issues or apply critical thinking and troubleshooting exercises would be a great reference as well.<\/p>\n
Any thoughts on this?<\/p>\n
Update: Thank you for all the responses! I checked out a lot of the recommended courses so far (6 comments at the time of writing). It seems like CBT Nuggets is the best option for us, to pursue the CompTIA certifications and Microsoft certifications. My thought is to at least start with training that they’ll be working in often - Microsoft Defender, Azure AD, Intune, etc.<\/p>\n
If you have any other platform suggestions or specific Microsoft certs you think would be valuable I’d gladly check them out. Thank you all.<\/p>","upvoteCount":32,"answerCount":14,"datePublished":"2023-06-06T13:58:25.000Z","author":{"@type":"Person","name":"nicolasmihalovich","url":"https://community.spiceworks.com/u/nicolasmihalovich"},"suggestedAnswer":[{"@type":"Answer","text":"
Hey all,<\/p>\n
I’m looking for suggestions for training resources for someone whose new to the IT field entering with basic computer knowledge (specifically building PC’s). What are the recommended training platforms to help new people get caught up quickly?<\/p>\n
Some context - I’m looking at bringing on someone whose new to IT but interested, so they’ll be paid to attended training for the first couple months to help get their feet under them. We’re a small MSP that focuses on helping small businesses with their IT needs (like ~10 office employee type businesses). We use the Microsoft 365 suite for everything, no on-prem servers. Up-To-Date information is obviously super important.<\/p>\n
Another area is training them on Helpdesk issues. We don’t get many support calls, so it’s going to be hard getting hands-on experience quickly. Some platform that can simulate common issues or apply critical thinking and troubleshooting exercises would be a great reference as well.<\/p>\n
Any thoughts on this?<\/p>\n
Update: Thank you for all the responses! I checked out a lot of the recommended courses so far (6 comments at the time of writing). It seems like CBT Nuggets is the best option for us, to pursue the CompTIA certifications and Microsoft certifications. My thought is to at least start with training that they’ll be working in often - Microsoft Defender, Azure AD, Intune, etc.<\/p>\n
If you have any other platform suggestions or specific Microsoft certs you think would be valuable I’d gladly check them out. Thank you all.<\/p>","upvoteCount":32,"datePublished":"2023-06-06T13:58:25.000Z","url":"https://community.spiceworks.com/t/it-training-resource-recommendations/953186/1","author":{"@type":"Person","name":"nicolasmihalovich","url":"https://community.spiceworks.com/u/nicolasmihalovich"}},{"@type":"Answer","text":"
There is quite a few different resources available when it comes to new to IT. I recommend using Udemy if you have specific courses or certifications in mind or maybe ITProTV if you’re wanting to give your new hire more of a free range into learning. I myself personally use INE which is mainly for Cyber Security/ Cisco Certs like CCNA/CCNP, etc. I have also heard that CBTNuggets is a really good platform as well. Another really good thing to is that these companies tend to give better deals for businesses. Best of luck to your new hire!<\/p>","upvoteCount":4,"datePublished":"2023-06-06T16:04:46.000Z","url":"https://community.spiceworks.com/t/it-training-resource-recommendations/953186/2","author":{"@type":"Person","name":"jr321","url":"https://community.spiceworks.com/u/jr321"}},{"@type":"Answer","text":"
Oh and I would recommend that this user get atleast A+ and Network + just to get the basic certs under their belt!<\/p>","upvoteCount":6,"datePublished":"2023-06-06T16:08:45.000Z","url":"https://community.spiceworks.com/t/it-training-resource-recommendations/953186/3","author":{"@type":"Person","name":"jr321","url":"https://community.spiceworks.com/u/jr321"}},{"@type":"Answer","text":"
Have them watch Professor Messer’s A+ material. It’s not dry and he explains everything very well. As for Office 365 material I’d recommend Pluralsight.<\/p>","upvoteCount":12,"datePublished":"2023-06-06T16:31:46.000Z","url":"https://community.spiceworks.com/t/it-training-resource-recommendations/953186/4","author":{"@type":"Person","name":"tb33t","url":"https://community.spiceworks.com/u/tb33t"}},{"@type":"Answer","text":"
All the companies mentioned above are great resources (Udemy, INE, PluralSight, CBT Buggets). You should look into them and compare. I agree with JR321, they should get their A+ and Net+ under their belt. Some of these systems allow you to monitor their progress.<\/p>","upvoteCount":2,"datePublished":"2023-06-06T23:22:23.000Z","url":"https://community.spiceworks.com/t/it-training-resource-recommendations/953186/5","author":{"@type":"Person","name":"netcacique","url":"https://community.spiceworks.com/u/netcacique"}},{"@type":"Answer","text":"
I know this might not help all IT people out there but definitley take a look at Pulseways resource center. We have E-books, blogs, articles and a bunch more of material about a bunch of IT topics from a MSP handbook to a Compliance Management blog. We also have a Knowledge Base on our Forum, however this is more Pulseway focused but check it out none the less.<\/p>\n
You can find the Resource Center here<\/a><\/p>\n