KB5058499 Not Installing On Windows 11

PassRusher · 2025-06-10T18:59:02.357Z

So I have a fully updated Windows 11 Pro PC on 24H2 and all available updates.

KB5058499 is being offered…2025-05 Cumulative Update Preview for Windows 11 Version 24H2 for x64-based Systems (KB5058499).

It doesn’t want to install. It gets to 99% and then just wants to start over. I even tried the stand alone installer. It fails and gives no reason.

I’ve searched every fix for Update Install problems, including renaming the SoftwareDistribution folder, and trying to run the non existent Windows Update Troubleshooter. I’ve done the Net Start and Stop of suggested services. Nothing seems to help.

Any other suggestions?

Jay-Updegrove · 2025-06-10T19:07:28.117Z

Wait another hour, see if the June cumulative patch plays nice…if not, try grabbing the freshest ISO and repair the installation using that?

ode2joy · 2025-06-10T19:08:55.398Z

PassRusher:

KB5058499

Hey, Brian, not too sure why it’s not installing, but I’ll just ask are you sure you’re wanting a preview patch? This isn’t the “official” June Cumulative Update patch.

Nerf_Herder · 2025-06-10T19:13:36.948Z

You may need to do the ol sfc /scannow; DISM tactics to resolve if nothing else works

PassRusher · 2025-06-10T21:57:27.788Z

Ode2joy:

PassRusher:

KB5058499

Hey, Brian, not too sure why it’s not installing, but I’ll just ask are you sure you’re wanting a preview patch? This isn’t the “official” June Cumulative Update patch.

Mostly because I have this on my home PC and laptop. It has the neat integration of Phone Link to the start menu and would love to have it on this PC. I usually accept the preview patches but I don’t ever do the insider program.

PassRusher · 2025-06-10T21:57:57.813Z

Nerf_Herder:

You may need to do the ol sfc /scannow; DISM tactics to resolve if nothing else works

Yeah, that are other things I’ve tried.

Rod-IT · 2025-06-10T22:14:21.962Z

PassRusher:

KB5058499

Get-WindowsUpdateLog

What’s in the output of this?

or these

C:\Windows\Logs\CBS\CBS.log and C:\Windows\Logs\DISM\DISM.log .

PassRusher · 2025-06-11T12:21:55.313Z

Jay Updegrove:

Wait another hour, see if the June cumulative patch plays nice…if not, try grabbing the freshest ISO and repair the installation using that?

I got the June today…still won’t install…goes through the entire install process again and then just wants to start over.

image662×125 4.69 KB

Rod-IT:

PassRusher:

KB5058499

Get-WindowsUpdateLog

What’s in the output of this?

or these

C:\Windows\Logs\CBS\CBS.log and C:\Windows\Logs\DISM\DISM.log .

There is a lot of data in those logs so not sure what should stand out.

Jay-Updegrove · 2025-06-11T14:08:20.958Z

Then you might need to “reset” the PC or like I suggested yesterday, capture the most recent ISO and rebuild (backup your personal data first)

ajason · 2025-06-11T14:33:23.105Z

I have had a couple of Windows Updates not install for me and SFC and DISM’s regular commands did not resolve the issue. I was able to resolve the issue by referencing another PC with DISM:

DISM /Online /Cleanup-Image /RestoreHealth /Source:\\ServerName\C$\Windows\WinSxS\ /LimitAccess

Rod-IT · 2025-06-11T17:00:10.414Z

PassRusher:

There is a lot of data in those logs so not sure what should stand out.

Errors, failures, reverts.

Since this is the last file you’ve tried to apply, the last part of the log should be useful.

afroz-stellar · 2025-06-13T03:07:49.098Z

Since the update keeps failing, try these steps:

Run these commands (as Administrator):

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

Clear update folders:

Stop these services first:

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver

Then rename this folder:

ren C:\Windows\System32\catroot2 catroot2.old

Check these log files for errors:

C:\Windows\Logs\CBS\CBS.log

C:$WINDOWS.~BT\Sources\Panther\setupact.log

Use a Windows 11 ISO (24H2 version) to run an in-place upgrade. Mount it and run setup.exe. Choose “Keep files and apps”.
If BitLocker or Secure Boot is on, try turning them off temporarily in BIOS (only if you’re comfortable).
Since this is just a preview update, it’s okay to skip it and wait for the full version next month.

Let me know what you find in the logs if it still doesn’t work.

PassRusher · 2025-06-18T13:49:28.373Z

So a quick update on this…now, I am being offered KB5063060 and it also will not install.

I think I could maybe fix this if I can get catroot2 renamed but it keeps saying it is in use, even when I’ve stopped most services for updates. I tried safe mode command prompt and renamed it but still acts like it wasn’t renamed when I boot back up.

I know it has been suggested that I do a soft reset but really not ready to do that, especially on my PC.

Afroz (Stellar):

Since the update keeps failing, try these steps:

Run these commands (as Administrator):

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

Clear update folders:

Stop these services first:

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver

Then rename this folder:

ren C:\Windows\System32\catroot2 catroot2.old

Check these log files for errors:

C:\Windows\Logs\CBS\CBS.log

C:$WINDOWS.~BT\Sources\Panther\setupact.log

Use a Windows 11 ISO (24H2 version) to run an in-place upgrade. Mount it and run setup.exe. Choose “Keep files and apps”.

If BitLocker or Secure Boot is on, try turning them off temporarily in BIOS (only if you’re comfortable).

Since this is just a preview update, it’s okay to skip it and wait for the full version next month.

Let me know what you find in the logs if it still doesn’t work.

Yeah, was really hoping this would work but it gets stuck on the aforementioned Catroot2 renaming. And don’t want to do an upgrade just yet.

This seems to be a widespread problem:

https://windowsforum.com/threads/windows-11-kb5063060-update-fails-to-install-causes-workarounds-microsofts-response.370648/**strong text**

ajason · 2025-06-18T15:59:52.971Z

Did you try using another PC with the DISM /Source like I mentioned? This has bailed me out of upgrade issues a few times.

Here is the original link to where I found the reason for using this:

Sysnative Forums

[SOLVED] - Server 2016 - SFC fails; DISM source not found

I'm needing help repairing Server 2016. Updates are installing successfully but we're troubleshooting an issue with backup software which brought us to make sure the OS is healthy. DISM is failing with the familiar "source files could not be found"....

From that thread:
“Unfortunately, it is true that a Windows ISO is not very helpful as source with DISM, this because each ISO contains files for specific builds. So it does not contain files for newer updates for example. Using DISM with another (similiar) server (same patch level and language packs) as source is often more effective.”

Edit: I tried looking at your windowsforum link, it needs to have the “**strong” removed from the link…

PassRusher · 2025-06-19T15:22:56.323Z

aJason:

Did you try using another PC with the DISM /Source like I mentioned? This has bailed me out of upgrade issues a few times.

Here is the original link to where I found the reason for using this:
[SOLVED] - Server 2016 - SFC fails; DISM source not found | Sysnative Forums

From that thread:
“Unfortunately, it is true that a Windows ISO is not very helpful as source with DISM, this because each ISO contains files for specific builds. So it does not contain files for newer updates for example. Using DISM with another (similiar) server (same patch level and language packs) as source is often more effective.”

Edit: I tried looking at your windowsforum link, it needs to have the “**strong” removed from the link…

Yes and it failed…

image631×107 2.43 KB

ajason · 2025-06-19T15:43:34.686Z

Did you replace the “ServerName” in the command with the name of one of your other PCs? It would need to be the name of another PC that is running the same OS and updates of the PC that you are working on.

The error code indicates that it cannot find the source files required.

PassRusher · 2025-06-19T22:11:50.681Z

Yes, I sure did…going to ‘walk away’ from this one until next week and try again…

afroz-stellar · 2025-06-24T15:23:12.629Z

Hey PassRusher, looks like you’ve already done a solid round of troubleshooting. Since renaming catroot2 isn’t working even in Safe Mode, you could try taking ownership of the folder first. Boot into Safe Mode with Command Prompt and run these:
bash

takeown /f C:\Windows\System32\catroot2 /r /d y icacls C:\Windows\System32\catroot2 /grant administrators:F /t
Then try renaming it again.
Also, the DISM with /Source from another PC likely didn’t work because of a build mismatch — happens often if both systems aren’t on the exact same patch level. If you’re avoiding an in-place upgrade for now, might be worth waiting to see if the next cumulative update clears it out.

PassRusher · 2025-06-25T18:17:36.815Z

I will give that a shot…and yeah, I am kind of waiting on next cumulative update too but got to at least get updates working without any kind of upgrade…

PassRusher · 2025-07-11T12:01:28.209Z

Afroz (Stellar):

Hey PassRusher, looks like you’ve already done a solid round of troubleshooting. Since renaming catroot2 isn’t working even in Safe Mode, you could try taking ownership of the folder first. Boot into Safe Mode with Command Prompt and run these:
bash

takeown /f C:\Windows\System32\catroot2 /r /d y icacls C:\Windows\System32\catroot2 /grant administrators:F /t
Then try renaming it again.
Also, the DISM with /Source from another PC likely didn’t work because of a build mismatch — happens often if both systems aren’t on the exact same patch level. If you’re avoiding an in-place upgrade for now, might be worth waiting to see if the next cumulative update clears it out.

So finally ran that in safe mode…came back to my PC and it offered a Windows 11 24H2 (repair version)…it looks like it has installed and checked for updates and no current updates offered…hoping this fixed it…