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anyone in the community using the below set of tools from Kaseya?

• Kaseya 365 Express
• Kaseya 365 User
• IT Glue
• Autotask Ultimate

just wondering how you like them and what your thoughts \ experiences have been like with them. We are currently considering making a switch to this tool set.

Thanks

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I’m currently on K365 Express, and I like most things about Datto RMM specifically, which is largely why I bought the suite in the first place. I do feel it’s a bit lacking on the reporting side, and I did like ConnectWise’s ScreenConnect much better for remote control, but this does really well for the price point. Keep in mind, there’s no true “single pane of glass” like Kaseya might want you to believe, and the EDR and endpoint backup pieces still have their own separate consoles with “loose” integration into the main RMM piece, but I’m still pretty happy with the value of the solution in general. If you have any specific questions about the suite, feel free to ask away!

Kaseya’s been trying to talk me into the K365 User suite, since I’d mentioned I was already looking for something to replace our existing 3rd-party spam filter, but I haven’t pulled that trigger yet.

I had access to IT Glue through my MSP’s subscription before I divorced them, and I really liked its capability and ease of use, but I choked on the price just a bit when I tried to get my own subscription. I’m sure it would be worth it, but it’s just a bit too expensive for my budget at the moment.

I’m not familiar at all with Autotask, so I’m no help there.

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Autotask was the first ticketing system I used in my career and it’s by far the best I’ve used. I still compare all the features it has to each ticketing system I’ve used since, and it blows everything else out of the water.

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I work at an MSP, we use IT Glue and are generally happy with it but have ditched everything else Kaseya. We used Kaseya RMM for years but dropped it in 2018 and currently use Ninja RMM, ticketing is Connectwise Manage, and we used a lot of Datto appliances but we are replacing them with Axcient as they expire because Kaseya bought Datto and tech support is lousy now

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interesting. We use NinjaRMM currently, but are looking at moving away

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We only used IT Glue of the set you listed. It was great. Between storing contacts, credentials, and inventory, I had no complaints. The sync features worked well too.

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what do find lacking for reporting? This is the biggest weakness in our current system

interesting as that is something they push a lot

that is a feature we probably wouldn’t even use to be honest. Its just there as part of the package.

That is the main reason we are looking at it as they are promising they can replace several of our current solutions and provide more functions over and above for less cost.

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So they have a grand total of 14 canned reports you can choose from, and they all get spit out in PDF format, so they are really hard to parse/filter/etc. They do have 11 exports available that spit out as .csv and you do have some (but not much) flexibility on what gets included in those reports, but I’ve found the reports and exports to be of very little use. As just one example, they have a “Device Patch Summary Export” that I thought I could use to see which computers were missing what patches. Instead, it just spits out the number of pending/installed instead of telling me what might be required to get it up-to-date:

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Before I got the budget for an RMM, I was using a simple asset management tool called Lansweeper, and it was built on SQL and if they didn’t already have a canned report, I could make one to pull anything I wanted. Thanks to their crazy extensive report library, I found I only had to do minor tweaks/adds, and rarely had to create a new report. I guess that’s spoiled me over the years, and I miss that functionality in this system. There’s no option to even create a different report in Datto RMM. I apologize for the long read, but just wanted to give you as much info as possible.

So they have “KaseyaOne”, which is essentially their SSO landing page, and then all the modules you’ve integrated into it can be accessed from that single landing page, but each one ultimately launches its own separate portal, so the single pane of glass is once again a myth:

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Ultimately, if you already have a solid package and the only lacking piece is the reporting, I would definitely stick with it, unless the pricing is the bigger concern. In my case, I was looking to divorce our MSP, and at the time they were doing all of our patching, antivirus and endpoint backups using a multitude of different systems. K365 fit our budget and my desire to have everything handled by a single vendor. There’s lots of functionality that I can appreciate in the RMM product, so it’s still a reasonably good value to me. I was just pointing out the things that frustrate me the most over tools I’ve used in the past.

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That is 13 more than my current solution LOL. Good info, if we get to the trial stage I will definitely make sure to look into this section in detail

I like most things about our current solution but reporting is basically none existent in it… its an ongoing complaint in their community for years. they promise to fix it, release new features that they say address it, but never really do.

PDQDeploy was \ is my favorite for reporting still. It didn’t generate fancy graphs or PDF files it was just the raw info, but you could drag and drop plus filter your way to almost any report you wanted and then save it for later use. to many of these packages seem to focus on fancy graphics to the detriment of simple flexible reports that we can use to get the info we need in the moment.

Pricing is the big thing, if even half of what Kaseya is saying is accurate they can save us a lot of money (like 10K a year) while providing a lot more functionality… but we will see I guess.

Definitely worth the investigation, but I am not sold on converting yet.

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You actually just made me think of a really cool idea, and I think it might solve many of my issues with their canned reports/exports, as I also don’t care about the pretty pictures: I can build my own filter/dashboard with whatever the heck fields I want (and that list of choices is pretty extensive), and then I can export it to .csv and use that to create whatever reports I might want. These are all the fields you can include in a view:

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I just love it when I jump in to give some input and come away with a cool idea of how to tweak my own system! Thanks for that! :slight_smile:

Yeah, the pricing thing is very attractive, and I’m still surprised at the capability of the system for that price. The idea you gave me might just bring my satisfaction rating from a 80ish% to a solid 90%. I still don’t like their built-in remote control as much as I liked ScreenConnect. They have a free integration with Splashtop that I might try if I get too annoyed by their built-in remote, but for now I am trying to avoid yet another agent on our systems.

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your welcome :slight_smile: you also just answered my question that I was wondering if Kesaya has something like this.

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splashtop had a bunch of vulnerabilities being reported by our vulnerability management solution, that they hadn’t patch.. We didn’t’ use it either so I ended up removing it from all systems we manage

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