Local Spiceworks Ticketing System

Brandon5072 · 2024-03-04T17:05:05.020Z

We still host a local ticket system. We noticed that logging into it takes quite a while. Sometimes we are met with a server proxy connection error.

barronclark · 2024-03-04T19:21:33.126Z

I bet your knowledge base is broken too. I think it has to do with the recent rollout of the new Community.

Rod-IT · 2024-03-04T20:09:20.106Z

The product has been out of support and considered EOL for a number of years, the fact it still works at all is good for those who use it, but it’s also why so many vulnerabilities exist and people get compromised.

For further information, see the bottom of the first post.
What’s going on with Spiceworks Tools & Apps in 2021? - Spiceworks Support - Spiceworks Community

Update [Nov 9, 2023]: As a part of the continued degradation of supporting services for the Desktop app, on Dec 1, 2023, we will take services offline, impacting the below functionality on all Desktop apps.

Desktop apps will be unable to generate alert notification emails or any other emails currently being sent by Spiceworks mail services.
Desktop apps will be unable to authenticate using Spiceworks authentication services (you will be unable to add new Desktop app users, register new installations of the Desktop app, manage/reset user passwords with Spiceworks authentication services).
Desktop app will be unable to install shared plugins, shared reports, or shared language packs from the Spiceworks App Center.
There may be other unanticipated effects on Desktop apps, potentially including impacts to core functionality. As we communicated in Dec. 2021, we recommend migrating off of the Desktop application.

Brandon5072 · 2024-03-04T20:28:52.552Z

@Rod-IT I think you meant to copy this one:

What is going on with Help Desk Server?

Some of you may have noticed we didn’t reference the Help Desk Server (HDS) above. Unfortunately, we do not see substantial interest or adoption of HDS, especially when compared to CHD. When we look at what we need to accomplish this year with CHD, we’ve come to the hard decision that our best path forward is to concentrate our efforts there. This means we’ll discontinue development on HDS during 2021 following the release of v1.3 and re-evaluate our position at the end of the year.

For those of you who are currently using HDS, this leaves you with a few options. You can continue to use HDS. That said, we know some may be concerned about using software that is not receiving updates and has an unclear future. If that is your situation, you can either easily migrate to the Spiceworks Cloud Help Desk or if you need an on-prem solution, read more about other options below in the “Migrating off of your Desktop app” section.