Manually add a device

davidnewland · 2018-03-26T11:50:51.000Z

When I add something manually like I have done countless times before, it now doesn’t add it. I add the info and hit save and it seems to work. But then the device is not in my all devices tab…? I have upgraded just a few minutes ago and tried it again and still nothing.

jackie · 2018-03-26T13:17:51.000Z

Nothing has changed in regard to that. Do you have plugins installed that might be interfering with the JavaScript on the page? Does your device data have any kind of special characters that the UI might not like?

davidnewland · 2018-03-26T13:45:39.000Z

No I have tried multiple methods and my entire IT staff has tried this on their computers using IE and Chrome and it is the same result.

davidnewland · 2018-03-26T13:46:51.000Z

To clarify:

When I hit save changes, the window just disappears and it doesn’t add

jackie · 2018-03-26T13:47:40.000Z

Do you know how to look at the console on Chrome and see if there are any errors?

davidnewland · 2018-03-26T14:20:32.000Z

I am also having another issue where all my computers say last scan date is 2/28/18 but when I run a scan it says it finds all of them… Wondering why the field in the search doesn’t update. Print servers and such like that say today’s date just no computers…

davidnewland · 2018-03-26T14:20:58.000Z

No I do not

jackie · 2018-03-26T14:22:53.000Z

If your scan schedules are too aggressive, scans back up and ultimately don’t really run. How many devices do you have and what does your group scanning schedules look like?

davidnewland · 2018-03-26T14:26:05.000Z

Interesting… I have a scan that runs every day at 1pm. 375 devices total.

Edit: 6 different ranges of IP’s 254 hosts each range.

jackie · 2018-03-26T14:27:12.000Z

You also have a group of scans that run at some interval unless you disabled all of them (scroll down on the /settings/inventory/device-scanning to see).

davidnewland · 2018-03-26T14:33:45.000Z

Correction. I forgot I changed my scan interval. M, T, W, F at 9am are my scheduled scans.

davidnewland · 2018-03-27T09:48:01.000Z

So I just tried to scan a fresh newly imaged pc with no anti-virus or anything on it and its still not scanning it.

davidnewland · 2018-03-27T10:08:31.000Z

I just scanned ONE IP ( my test device ) and it shows me this when it gets done. Is this scan tool even trying to work? This makes no sense at all. Its telling me it scanned everything in 2 minutes and didn’t find the device I actually wanted to scan. Firewall turned off no AV…

SWSCAN.jpg800×435 35.2 KB

jackie · 2018-03-27T12:59:15.000Z

It’s hard to have so many issues in one thread. In any case, clearly your environment has something wrong with it. You still haven’t indicated how your Group Scans are set (which is different than your once a day scheduled scans). Those happen many times over the course of the day.

In any case, that wouldn’t interfere with manually adding a device, and generally scanning a single system should work. How is your DNS? Sometimes, when things cannot be found, it is generally an indication of a DNS issue. There are a lot of posts out there regarding the inability to scan single systems that we don’t see on the network at all. If you search through the Community, you’ll find a lot of posts around all the questions you have (aside from the potential manual problem for which this thread originated).

Here are some troubleshooting tips for that single device:

One device won't scan to inventory Spiceworks Support

Have one laptop which i'm trying to scan in to our inventory - have a separate scan setup just for specific IP Addresses, the scan will run but it doesn't add the device? Spoke to someone and they said their is a URL which you can use on the client machine that will force a connection with spiceworks - eg: helpdesk.example.com/spiceworks:force Had a look online but haven't been able to find much in relation to this. Anyone know if this is a thing ?

Spiceworks unable to scan or inventory devices - NOTHING WORKS!! Spiceworks Support

I've been having a lot of problems getting Spiceworks to scan and inventory devices in my network. The majority of my devices (90%) it is unable to scan, saying there are port or WMI/authentication problems. (WINDOWS FIREWALL OR PERMISSION ISSUES) Strangely enough It's been able to inventory two of my three domain controllers, and two laptops, but the rest have authentication or port problems. I've successfully authenticates this SW installation with AD, so it know what devices are in my netwo…

Inventorying one device Spiceworks Support

I am trying to add a laptop to inventory. It's just not working. I setup an single scan for the device by IP address but Spiceworks is not finding it.I have gone through the suggested steps in Inventory Troubleshooting | Finding Missing Devices. WMI and DNS are all set but the device is not being found. The Authenticated user is setup correctly. From the Spiceworks server I have run the following query: c:\wmic /user:xxxxxx /password:xxxxx /node:10.150.254.202 systemenclosure get serialn…

Device will scan and says complete but isn't there! Spiceworks Support

I'm being driven to distraction by a device / devices that just won't scan properly. The device is visible on the network, I've run the unknown assistant. Spiceworks finds it, scans it, says success but then the device just doesn't show up. Any ideas? Thanks Mark

davidnewland · 2018-03-27T13:32:14.000Z

"It’s hard to have so many issues in one thread. In any case, clearly your environment has something wrong with it. "

There are 2 issues in this thread let me simplify it for you. Manually adding devices can be put on hold.

Now that we are working on one issue, being: My devices are showing “Last Scan time” as 2/28… As you can see… These devices are showing as “Inventoried” as seen in the screenshot, but are not updating the " Last scan time" Field.

“Clearly my environment has something wrong with it”, yet nothing has changed in the last month and it was working fine for over a year…

I have pinged and done nslookups on devices that are showing Last scan time as 2/28 and they communicate fine from the spiceworks server. The devices are actually showing they were updated yesterday… Meaning spiceworks grabbed some kind of information from it and updated the device somehow, just not scan information.

My conclusion here is the problem is with Spiceworks. I am going to re-install it after I back up my database. I will update if that resolves the issue.

jackie · 2018-03-27T13:34:35.000Z

When you re-install it, please disable your group scans and see if that helps. In fact, if you’d disable them now in your current environment, aside from the nightly scans, you can see how that works for you.

There are a lot of people that have good information regarding scanning, but since the title of this post pertains to a manually added device, they’re unfortunately not likely to find it. That was the only point I was trying to make. It’s good to have a thread per topic. I’m sorry you’re not finding me helpful.