Micollab server error when updating new AD info

scottpelletier2 · 2018-09-20T14:05:52.000Z

On some users, when we change some info in AD, the changes synch correctly in Micollab but for some reason when we want to save the changes, we get a

Failed to edit user or phones: Update User Error.

The user are IDS managed but for this example the changes doesn’t want to reflect on the Micollab server

See attached for the example

Thanks in advance

Capture.png1286×449 22.8 KB

martinheap9666 · 2018-09-21T06:20:23.000Z

Hi Scott,

I have seen this fault before when trying to sync a change through to the Mitel system when changing a an AD record to show an employee is being changed from being just a contact in MiCollab to actually needing to be a user and vise versa, is this what you are needing to change? I have had this issue logged with Mitel via our provider and it is a known fault and am waiting on a fix. The same issue also prevents contacts that have been created from being deleted from the Mitel system too…

Marv

scottpelletier2 · 2018-09-21T14:55:14.000Z

Thanks for you reply, I have Mitel looking into it as well and still waiting on some feedback. What I end up doing is deleting the user from the system and recreating it and that usually solve the issue

ryantowner · 2018-09-21T22:52:31.000Z

Ditto for Marv’s comment. Delete and re-add

What version are you on?