Hi have a client who contacted me, saying the below
“I set up several company email addresses last year, purchased through 123reg.com and transferred over the Microsoft 365 accounts. The problem is, I have forgotten the password the global admin account and I haven’t set up a ‘backup/alternative’ email address password resetter. Also, it always refers me to Administrator to reset the passwords, I have no clue who or which account I have linked it to.”
Ive figured an email address that seems like the admin ACC but canoot be sure, however I tried doing the reset password and followed all the steps and we still get the below
"We recently received a request to recover your Microsoft account in**@xxxxxxxxxxxxx.co.uk.
Unfortunately, our automated system has determined that the information you provided was not sufficien us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost c ensuring that you are the account owner.
Please submit a new account verification form
*
At this point, your best option is to submit a new form with as much accurate information as you can gath.
The more information you can include in the form, the better the chance you’ll have of regaining access to your account. We’ve included a few tips below to help you fill out the form as completely and accurately as possible.
Submit a new form
Helpful tips for filling out another form:
• Answer as many questions as you can.
• Use the information you provided when you created the account, or last updated it.
• Submit the form from a computer you frequently use.
• You will be asked to list recently used email addresses and the subject lines from recent emails. Ask for help from family members, friends, or business contacts to confirm their email
How do we go about this if client tried all the above?
5 Spice ups
Realistically your best option is to directly contact Microsoft via your country customer service number. As the details don’t match what MS have their end the forms will continue like that unless you can raise a technical form with the tech team.
Again though being MS it’s a shot in the dark chance of getting a good tech to walk through with yourself and the client to getting the account back and ensuring a backup is properly set. OR… you’ll go through the pain staking route of having the client having to go through this with the possible of a tech who only uses Jargon (if you client is from a less technical 365 background).
Unless they remember the admin creds or the information correctly MS will be harsh on allowing access back without having to jump through the hoops. As long as the client has proof of purchase of the email addresses I don’t see why MS Technical wouldn’t allow him back into the admin account.
Again this MS so will either go smooth or a struggle.
1 Spice up
