It’s not like I would even need to go into detail to emphasize this point but I am blown away every time that I have to interact with support and they leave clients high and dry for days at a time.
Simple story is that we have a client who does trading and Office365 servers have been rejecting mail coming from our spam filter since Friday evening. We’ve had a ticket open with Office365 since yesterday morning and Office365 has yet to resolve it. We have proved with a fair amount of sureness that our spam filter is functioning and it’s their servers not accepting the message.
And my personal favorite part of this story is that they promised that they would contact us to troubleshoot at 4pm yesterday. Almost 18 hours with no response. We proved it was their servers and all contact flow stopped.
I just don’t understand how we put up with this? Waiting at least an hour to talk to a tech. I received an incoming call from a tech yesterday while waiting on hold to talk to one. They called out before they answered their incoming calls! Their hold music is WAY too loud and over their connection it’s shrieking and high pitched. All of their phone volumes are different and if you notice the higher your ticket is escalated the worse the quality is. I’m not even going to get into the terrible accents but of course it’s another aspect that make’s this service unbearable.
Why do we accept this?
@Microsoft
5 Spice ups
breffni
(Breffni Potter)
2
Office 365 support is a lucky dip.
I have worked with some amazing teams.
Then I have worked with some really not so great teams.
Not much you can do. The only other option is to work with a Microsoft Partner or a reseller of 365.
da-schmoo
(Da_Schmoo)
3
I can tell you that support for Partners isn’t always peachy either. I’m dealing with an issue for a customer that is simply trying to renew their subscription and this has been ongoing for over 2 weeks. It took most of that time to get them to simply understand the issue which ended up being exactly what I told them in the first place.
Last night they promised an update at 5pm and we had been emailing each other. They provided an update through the portal so I didn’t get any email or call but they still “provided” an update. and he sent a cmdlet for powershell with punctuation at the end.
Bush league…
