1

I am a small business with 300 hundred clients spread out across Canada and the US. Can I setup SpiceWorks to monitor my clients?

Thanks for your help, Carl

2 Spice ups
2

Here is a follow up question. Can I also use the Help desk software for my clients as well?

Thanks.

3

That depends, are your clients networked or are they roaming clients?

What are you after monitoring specifically?

4

They are individual clients. Some are home users and others are small businesses with 2-5 users. I would like to set up a help desk as well, would the SpiceWorks Help Desk software work?

5

The helpdesk will work yes, this can be set to use the users email as their login, you have 2 free options, the download you install which means you need to allow incoming connections or the cloud where it is all hosted for you.

You wont be able to inventory them, as they would need to allow you to do this by means of an agent - I’m not sure I would allow that, or want to.

6

I have a remote software program installed on all my clients computers. I login at least once a month to do all their updates and renew any software such as Virus software. All thought that will be changing shortly. I will be providing cloud backup and virus software as a reseller. Just wanted to add help desk and/or monitor their computers in real time.

Thanks

7

If you are running the software on your own systems, you can use remote agents which report back to the central DB, but 300 is quite a bit more than the remote agent was designed for, and while some people have success with larger numbers, it’s above what SW suggest you use.

Given the application is free why not install it and use your own laptop when off the network to test this with to get an idea of what it collects and how.

8

Thanks Rod so much for your help, I will give that a go and let you know how it goes.

Enjoy the rest of your day.

9

Carl, the community is here if you have any other questions, not just about the program but any other IT related issue.

I welcome you to Spiceworks, lets hope if nothing more if aids you in your IT venture.

10

Thanks Rod