1

The new install will not start… guessing it doesn’t like the Data & DB I copied over from a backup of the previous install. (I followed the steps in the Moving Spiceworks post)

So I guess I should have upgraded from 6.2 to 7.0 on the old installation BEFORE moving my data & db folders to the new 7.0 install on the new server.

Unfortunately The old SW v6.0.xx install has been uninstalled already… what do I do now…? Where can I find the previous 6.2 SW installer so that I can reinstall and then upgrade Before I migrate.

4 Spice ups
2

Are you getting any errors when it starting, need a little bit more info. Is it just hanging at starting or something else?

3

Yeah, you needed to upgrade or just go with a clean install and not transfer any old data.

4

If you would have upgraded, I believe it would have made a 6.2 installer for you.

5

BSOD’D - it just hanging at starting.

Bill - not sure I follow - If i would have upgraded first I wouldn’t have needed the 6.2 installer.

So how do I get one now… the previous version installer…?

6

BTW - I have been using SW for 5 years… clean install and no data transfer is not an option.

7

Please open a support ticket with us and we’ll help get you up. Restoring a 6.2 database to 7.0 should be just fine, it’s really no different to the program than if you had upgraded it on the previous host.

2 Spice ups
8

What have you done to troubleshoot? Restart, change ports. Was it running as a service, if so is it running with the correct credentials?

9

Restart… check

Uninstalled & Reinstalled… check

Changed ports… check

Domain admin credentials… same as before… check

I have not tried to launch with default empty Data & DB… guessing it would work but not sure it would get us anywhere.

10

Next troubleshooting step…

Copied Central Install Data & DB folders from last backup to the Scanner installation. Then I will upgrade that and make a new backup to then copy to the new final destination on SW 7.0.x

11

This solution worked.