1

Hi Guys,

is it possible to integrate Jira Cloud Service with Spiceworks helpdesk? Thanks

3 Spice ups
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As far as I know Spiceworks does not integrate with any other products.

But for completeness, what would integration be for you, integrate how?

3

Welcome to Spiceworks and its community, a community of IT professionals for IT professionals with a focus on SME. And please don’t forget to read the recommendations of our field guides, especially those on getting started and on pos(t)ing good questions, including the helpful references found at the bottom of its web page.

  • Which handicaps to integrate Jira Cloud Service into the public Cloud edition of Spiceworks Cloud Help Desk (CHD)?
  • To which undisclosed kind of integration into CHD do you refer?
  • Which experience do you have in integration projects, in which roles?
  • How do you want or prefer to implement such undisclosed kind of integration?

I can’t find any handicap preventing at least one kind of integration of Jira Cloud Service into CHD. My preferred integration point would be messaging via emails for integration. The Spiceworks organization (in contrast to the CHD tool) uses Jira already for at least some of their help desks. I can’t find a pre-existing integration of Jira Cloud Service into CHD for selection so that you have to do such integration yourself.

Spiceworks has not published any of the APIs used nor provided by CHD. I only see that it uses APIs. You may also search legal advice for your jurisdiction if it would be legal in your undisclosed jurisdiction to reverse engineer the interfaces and APIs of CHD in your jurisdiction for other kinds of integration. As far as I know, such a proceeding might be legal in some jurisdictions and illegal in others. And the API published by Spiceworks is outdated and referring to an older version of the legacy Windows Desktop edition of Spiceworks Help Desk. There also exists a feature request for getting a published API for all of the public Cloud Spiceworks tools , including CHD. (Other feature requests exists for a published API but limited to features of the public Cloud edition of Spiceworks Inventory Online.) Feel free to vote up and comment such feature request. You are currently at entry level of community privileges. This is sufficient to vote up existing feature requests. But for commenting existing feature requests and for creating new feature requests, you may need to reach the next privilege level. And the above mentioned getting started field guide offers you two options to reach such next privilege level within a few hours. Spiceworks uses ranking AND comments of existing feature requests to determine priority of implementation. But as it is currently still at a low ranking, you may need to wait many years until getting such feature request implemented.

You did not present your use case. So in addition to above considerations, you may consider creating a new feature request for CHD and integration of Jira Cloud services into CHD. You should present your use case to make understanding and sense of your proposal better understandable. It might gain attraction and support quicker than the much broader request mentioned above. There are probably not so many Spiceheads looking into the section of Cloud tools feature requests but many more looking into the CHD section of feature requests.

And I know that you know better. You may have forgotten. But the CHD documentation may remind you of such an existing integration, in this case with Microsoft Power BI​. In the CHD documentation , it may be found in the section on advanced reporting as it is called in Spiceworks terms. I also consider the email integration into CHD as an integration. As far as I understood, CHD does not use its own implementation of email service but relies on a builtin integration with the services of SendGrid Email API. And the public Cloud edition of Spiceworks Inventory Online has at least two additional integrations builtin.

I don’t know how development and product management of CHD are working. But I would expect that these are using further (unpublished) integrations to ease development, regression testing and possibly integration into some Jira services too, not sure if that would include Jira Cloud services.