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Hi guys,

Currently, we only have 5 nec IP phones in our company. I wanted to buy more IP phones for our reservations department but I’m not sure if it will work once I plug it in. I checked our webpro and it says that we have a license for ip phones. Need your advise.

nec_license.png

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You have enough licenses, but there is no guarantee the phone will just work when you plug it in. That depends on how the the system was configured. Most likely the station and voicemail will need to get programmed.

All NEC system are connected to a reseller. Do you know who you bought the system from? I would contact them first.

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Thanks for the reply sir, I’m having hard time communicating with them as they always say yes on the phone but won’t reply on my email. What configuration specifically? If you don’t mind.

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Do you have access to both WebPro and PCPro for this SV8100 setup?

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Only the webpro.

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NEC SV8100 - Building a new phone extension from scratch

WebPro LOGIN

11-02 Find a free Station Port and assign Extension Number
84-22 Find a free Personal ID Index and assign Extension Number (also set Password for extension)

WebPro LOGOUT

Fire up phone and program:
SIP-
USER
PASS
EXTENSION

Device startup initializes the new number when it contacts the PBX

WebPro LOGIN

WebPro 15-05-27 set value to Personal ID Index

At this point you will need to program the new extensions:

15-01-01 Name
15-02-12 Off Hook Signaling
15-07-** Function Keys
15-09-## if any VE’s need to ring
15-11-## if any VE’s need to delay-ring
15-20-## LCD Line Key Assignment Name**
24-09-## Call Forwarding (DEFAULT:CFBNA 3000 for NEC VM systems)
26-04-## ARS Class of Service (DEFAULT = 0)
41-02-## ACD Group Assignment

Build Voicemail Box if needed.

@spiceuser-60ok8

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This covers the basics for an SV8100 but there could be some other settings depending on your network setup and how programmable your devices are.

But these should get you close to connectivity. Plus walking through these steps with your NEC rep will help them know where you are at if you still can’t connect.

I would suggest getting access to the PCPro software for your PBX so you can back up your system (recommended) before making any changes.

That way if you mess anything up you can always revert.

I do not suggest making changes in the live system unless you have a current, verified, and useable backup.

Happy hunting

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