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I’m a noob to Spiceworks and need a little help setting up the event email notifications. I own a small company with about 15 desktop PCs on our network. We don’t have a full time IT person, so I have 4 or 5 different IT engineers I can call on when we need something. Each of these IT techs have a different skill set, so who I call on depends on the problem at hand.

I have each of these techs listed in Spiceworks under Inventory>People. I’m trying to setup Spiceworks so that when one of my employees submits a ticket, not all of my IT guys immediately get an email notification. I would rather that I be the only one to get an email notification, and then I can choose who to assign the task to. Then I presume the tech would get an email notification.

I’m assuming how the IT techs have their ‘Role’ in Spiceworks set may be part of the solution. Any suggestions would be greatly appreciated.

Thanks,
Joe

2 Spice ups
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You could create a rule in ‘My Ticket Rules’ to assign all tickets to you then you can re-assign it to the tech you want based in the situation.

It also might be a good idea to have the rule set to CC you so you stay in the loop after you assign the ticket to the Help Desk admin.

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Hi J500,

Your suggestion did the trick beautifully. I was unaware that ‘My Ticket Rules’ existed. This is going to be a huge plus. Thanks so much for helping me get it sorted.

Joe

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Darn it,

I thought I had this working with the creation of a rule but no go. I’m pretty sure I’m missing something in the rule configuration. I’ve attached a screen shot of my setup. I’m really not clear on the ‘Site Name’, so I entered the URL we use to access the Spiceworks portal.

As a recap, all I really want to do is have all new tickets automatically notify me via an email. My original post explains it in more detail.

Thanks,

Joe

Spiceworks_Rule.jpg

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You could try something like the following.

TicketRules.JPG

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Hey J500,

That worked great thank you for your help.