1

Just upgraded NM to latest version 1.3 Was working correctly prior to this.

Now it will show no info and will eventually show this error:

‘Can’t connect to event service’ make sure ports 5558 and 5556 are open

The firewall is off. This is a server 2012 VM.

When I look in services I see that the Spiceworks event processor is not running. When I try to start it I get this error: Windows could not start the Spiceworks EventPorcessor on local computer,…contact vendor and refer to service-specific error code 4.

Checked the event log.The even log shows this:
The Spiceworks event processor service terminated with the following service-specific error:
‘The system cannot open the file.’ event ID 7024

I have restarted the server with no change. I tired to run the installer again but my option seems to be to uninstall. If I need to reinstall and lose all of my settings, then I will not bother with it

2 Spice ups
2

loads of posts about this today

ping an email to support@spiceworks.com

think they are working on a fix

3

What version were you on before you upgraded?

4

Whatever version it was that was downloaded and installed a week or so ago.

5

Thanks. I’ve logged this in as a bug. Our devs are taking a look at it. I know that a complete uninstall/reinstall works, but it’s up to you if you want to wait for a fix or reinstall and enter all your devices again.

6

Alright, looks like we’ve got to the bottom of this. If anyone else is seeing this and cannot afford to uninstall and reinstall the Network Monitor (you would lose your config data), please reach out to us at support@spiceworks.com. We have a manual fix for now that we can guide you through and a installer fix should be coming soon. If you do need our help on this one, please mention this post or bug # 70568. Thanks!

7

I ran the fix last night and after a reboot (your instructions don’t mention a reboot) it is back on line.

Thank you

1 Spice up