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I have a bit of bone to pick with HP, I have owned a cheap laptop since new, to use for light simple task’s that Windows in bootcamp won’t handle on my Macbook. It has never left my office, the screen had small dark spots there from day one, no big deal since it’s lightly used. Well just the other day the screen got a lot worse. Mind you northing happened to it. Popped open the lid one day and was greeted with this. I called up HP and tired over and over again to explain to them that the panel is bad and not cracked, no trauma etc happened to it been like that since day one but not that bad. They told me sorry you are SOL, we won’t help you at all. Now as I tech I have done thousands of screens, and is pretty much the top laptop repair job. Yes it’s an easy job and the panel is only 50 bucks on eBay. But the fact of the matter should I have to pay for a bad panel. The PC is still under factory warrtany also.

I just want a panel northing more northing less!

I would really have to think twice about recommending HP to my clients, I know HP makes better laptops then dell, but now I am thinking dell might be better.

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Eric have you tried talking to a local HP service provider as they will have more flexibility and doing servicing or you can PM Priscilla@HP and see if she can help.

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Definitely a warranty issue. If the screen itself isn’t cracked, it would be extremely hard for them to show that it was broken by you, especially with that weird, circular breakage pattern. The thing is, you’d probably get them to take it in for repair but they would charge you for services rendered if they think it was due to outside damage. I don’t really blame them for this, as these issues usually ARE caused by the customer.

You may have to push them, but they should eventually rule in your favour. And yes, Priscilla@HP will probably catch wind of this and contact you at some point if you don’t contact her first.

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Thanks I sent her an email. I agree, thats why I am not overly upset about it, but it is annoying, and I hope HP can get it resolved for me. Thanks again!

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Eric, thanks for your post and I regret your product and support experience. Thanks very much for the helpful input from Robert and Troy and for their confidence that I could assist. I’ll be happy to do so. We can send you the part if we can obtain the part number or have the unit set up for repair. Yes, I do see your ping. Thank you. I will continue the discussion behind the scene.

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HP is awesome, they overnighted me a replacement screen, got it installed and everything is good. Thanks Priscilla!

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@Big Sky PC MT, thank you very much for your behind the scene role in this resolution as I know how busy you IT Pros are. Thanks for reviewing the parts list and for confirming the replacement part. And it takes a village–thanks to our colleague who processed the order right away.

@erichoman2