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Can the Spiceworks Helpdesk feature be configured with an additional help-desk for a function that has nothing to do with IT? Our Engineers are wanting a support ticketing/tracking system similar to what they’re seeing with our IT Helpdesk. If Spiceworks cannot operate two distinct ticketing systems, does anyone have any recommendations for a tool other than spiceworks? (Also, we obviously wouldn’t want the mechanical engineers to have admin access to our IT HelpDesk.)

Thanks,

Guy

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Trello

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Technically, you could make it so that spiceworks can receive those emails and create new users to allow your engineers to only have access to their own tickets.

Other than that, I don’t know much more than that

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You could do another spiceworks install on a different port/machine…

At one customer, i have it setup as an RFQ system in addition to IT tickets. Basically you use rules to auto-assign the tickets to the correct person/queue. If they are a ticket worker, they can’t view others’ tickets, so that keeps them from meddling in IT. At another, i have it setup as a safety issue system alongside IT. If the email goes to safety@domain, it forwards to spiceworks email and then spiceworks saw who it was to and assigns it to the safety team. On the portal, there is a separate page for IT vs safety issue tickets. Then, whoever works the safety issues is only a ticket worker who can work/see their own tickets, don’t get access to any it stuff. That system has like 2 tickets, not really used though.

I’m sure there are other ideas here that will come along and be even better than what i rigged up.

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Like other said, install Spiceworks as normal (on a different host than your IT install), then head to the plug-ins section of Spiceworks and configure a Language Pack plugin. From here you can change all the verbiage to make things not so “IT-ish.” :slight_smile:

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