1

I’ve been searching for a couple days and have not seen anyone with a similar issue so figured I would ask.

I keep getting warnings that 2 or 3 of my servers are offline. One in particular is a daily occurrence/annoyance. When I try to ping the server from within the spiceworks gui I get no response or dns resolution, but when I ping from the cmd line of the spiceworks server I get resolution and a response. What would break between the spiceworks software and the server its installed on such that spiceworks cannot ping something that the server can?? I’ve deleted the server from my inventory and allowed the scan to pick it back up and add it, but the problem persists.

2 Spice ups
2

What is the NIC on the spiceworks server set up for as far as IP, DNS etc.?

3

It’s likely that your DNS has some stale records. You are asking Spiceworks to ping the server at it’s DNS address, but from the command line you are pinging the actual IP address, correct? Check your DNS and purge any old DNS records for your server. I assume your servers are NOT set up for DHCP, but have a manually assigned address? Also try pinging the FQDN of the server from the command line, and also ping the NetBIOS name. Another thing you can do is run an NSLOOKUP on the server and see what you get.

4

I am pinging the hostname. I have DNS scavenging enabled, and have no stale records that I can determine. The nic on the spiceworks server is set to a static IP, correct dns servers and gateway, etc. nslookup and ping -a both work correctly too.